Joseph Brian Rosa Guzman

• Assist residents with checking in, and resolving any issues that may arise

• Help to manage the flow of the center, and assist with the overflow of packages and deliveries

• Perform other duties such as: assisting the bell stand, providing luggage carts and utilizing other tools to meet residents needs

• Provided administrative assistance to management team via communicating with residents and assuring service requests are met

• Support the management team with tours of our lobby and surrounding areas Proactively keep watch on main floor and sky deck including pool and bbq area

• Assigned residents, guests and tours with parking passes and directions throughout the property and maintained a log of them to minimize any legal issues with law enforcement

• Represented the San Diego Padres organization, partners, and sponsors with professionalism, pride, and enthusiasm at all times.

• Interact and communicated with staff, clients, and guests (Including children and adults) in a professional and respectful manner.

• Worked and thrived in a high paced, high transaction and high energy environment.

• Maintained merchandise presentation and housekeeping standards.

• Identify and greeted potential clients through active solicitation at various venues offering information on area attractions and amenities

• Offer invitation to attend Wyndham vacation ownership seminar presentation

• Attend various sports and entertainment acting as a Wyndham company marketing agent with the purpose of securing potential clients/attendees to future vacation ownership presentations

• Distributed advertising and marketing collateral to store locations.

• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked with customers to understand needs and provide excellent service.
• Prepared variety of different written communications, reports and documents.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.