Joseph Burkhart
Campton,KY
Summary
Accomplished leader with a proven track record at Corecivic Inc., adept in training and mentoring with a keen focus on safety awareness. Expert in managing high-stress situations, demonstrating adaptability across diverse work environments. Achieved significant improvements in operational efficiency and team performance, underlining a goal-driven approach and cash handling expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Corecivic Inc.
01.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed staff and inmates to ensure the safety and security of the facility.
- Managed rosters to ensure post coverage.
- Responded to and resolved conflicts with staff and inmates.
Assistant Shift Supervisor
Corecivic Inc.
02.2019 - 01.2022
- Enhanced team morale by consistently recognizing outstanding performance and providing constructive feedback for areas of improvement.
- Acted as a liaison between upper management and team members when needed to ensure concerns were addressed appropriately.
- Provided support to the management in projects or initiatives aimed at improving overall company performance.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
Senior Correctional Officer
Corecivic Inc.
02.2018 - 02.2019
- Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
- Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
- Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
- Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
Correctional Officer
Blackburn Correctional Complex
08.2015 - 02.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Assistant Manager
Itzy Bitzy Dairy Bar
08.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
General Dynamics
10.2013 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Speedway
06.2013 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associates In Science -
Hazard Community And Technical College
Hazard, KYHigh School Diploma -
Owsley County High School
Booneville, KY05.2012
Skills
- Training and mentoring
- Cash handling expertise
- Adaptability to different work environments
- Safety awareness
- Detail oriented
- Goal driven
Certification
Certified Firearms Instructor with Kentucky Department of Corrections.
Multiple Supervisor and employee of the quarter/month rewards.
MasterKey Leadership 100 course completion.
Timeline
Shift Supervisor
Corecivic Inc.
01.2022 - 11.2024
Assistant Shift Supervisor
Corecivic Inc.
02.2019 - 01.2022
Senior Correctional Officer
Corecivic Inc.
02.2018 - 02.2019
Correctional Officer
Blackburn Correctional Complex
08.2015 - 02.2017
Assistant Manager
Itzy Bitzy Dairy Bar
08.2014 - 08.2015
Customer Service Representative
General Dynamics
10.2013 - 07.2014
Sales Associate
Speedway
06.2013 - 09.2013
Associates In Science -
Hazard Community And Technical College
High School Diploma -
Owsley County High School