Joseph C Cuevas
Hazelwood,Missouri
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Branch Manager
Worldwide TechServices LLC
03.2013 - 01.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Manager
EPC Inc.
03.2001 - 01.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
OTR Team Truck Driver
Crst Trucking
04.1997 - 11.2001
- Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
- Strengthened client relationships by providing excellent customer service during pick-ups, deliveries, and any necessary communication.
- Collaborated with dispatchers to ensure timely delivery updates while maintaining open lines of communication during transit.
- Ensured compliance with weight limits by properly balancing load distribution within trailers before each journey.
- Minimized potential hazards on the road by regularly monitoring tire pressure levels, fluid levels, brakes, lights, and other essential components of the truck''s condition.
- Upheld a clean driving record through adherence to speed limits as well as state and local traffic laws at all times during transport operations.
- Assisted in loading and unloading cargo, ensuring proper placement and securement for safe transport to the destination.
- Increased fuel efficiency by optimizing trip routing, reducing idling time, and maintaining consistent speeds during long-haul trips.
- Excelled in navigation skills using GPS devices and paper maps as needed to ensure accurate and timely arrival at all scheduled stops.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
A+ Certification - Computer Troubleshooting And Repair
West County Technical School
12721 W Watson Rd, St. Louis, MO 6312702.2001
CDL - Truck Driving / CDL
MTA Truck Driving School
12000 Missouri Bottom Rd Hazelwood, MO 6304204.1997
GED -
Jefferson College Arnold
1687 Missouri State Rd, Arnold, MO 6301003.1985
Skills
- Customer Service
- Performance Reviews
- Interviewing and Hiring
- Excellent Work Ethic
- Work Integrity
- Verbal/Written Communication
- Software Installation
- System Upgrades
- Preventive Maintenance
- Hardware Installation
- Computer Troubleshooting
- Technical Support
- Computer Assembly
- Valid Driver's License
- Graduated Top Three Out of Twenty Five Students at MTA Truck Driving School
- Graduated Number One Out of Twenty Five Students Backing Trailers at MTA Truck Driving School
Timeline
Branch Manager
Worldwide TechServices LLC
03.2013 - 01.2024
Assistant Manager
EPC Inc.
03.2001 - 01.2013
OTR Team Truck Driver
Crst Trucking
04.1997 - 11.2001
A+ Certification - Computer Troubleshooting And Repair
West County Technical School
CDL - Truck Driving / CDL
MTA Truck Driving School
GED -
Jefferson College Arnold
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