Joseph D. Morgan
Lansing,MI
Summary
Results-driven Senior Operations Manager with expertise in crisis management, risk mitigation, and compliance enforcement. Proven ability to lead high-pressure operations and enhance security standards across multi-site environments.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Senior Operations Manager
DK Security
Lansing, MI
08.2025 - Current
- Lead multi-site security operations supporting government contracts, ensuring full compliance and mission readiness
- Directed, trained, and managed operations managers, site supervisors, lead officers, and security personnel, ensuring high performance and accountability
- Act as primary liaison with client agencies and contracting officers, maintaining strong relationships and contract retention
- Oversaw incident response, investigations, and reporting to mitigate risks and achieve rapid resolutions
- Conducted site audits and implemented operational improvements to enhance security standards and operational efficiency
- Manage staffing, scheduling, and labor costs to ensure optimal coverage and budget alignment
- Enforce compliance with all licensing, training, and regulatory requirements
- Lead crisis response and continuity planning in high-pressure environments
Operations Manager
DK Security
Lansing, MI
02.2025 - 08.2025
- Oversee daily security operations across assigned sites, ensuring compliance with client and regulatory standards
- Supervised and supported site leads and security staff by scheduling, training, and managing performance to ensure operational effectiveness
- Monitor incident reports, respond to emergencies, and maintain proper documentation
- Conducted routine audits and implemented operational improvements to increase safety and streamline processes
- Managed staffing, resources, and budgets to ensure optimal coverage and meet contract obligations
- Maintain compliance with licensing, training, and contract-specific obligations
Assistant Store Manager
Family Farm & Home Farm Stores
Mason, MI
08.2024 - 02.2025
- Managed inventory levels and organized product displays to enhance customer experience and drive sales.
- Trained new team members on store policies and procedures to ensure consistent service delivery.
- Collaborated with management to develop promotional strategies that increased product visibility and customer engagement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Armed Courier
Loomis Armored
Grand Rapids, Michigan
01.2023 - 08.2024
- Safely transport high-value assets, cash, or sensitive materials, adhering to strict security protocols and chain-of-custody procedures
- Operate armored vehicles and employ defensive driving techniques to mitigate risks during transit
- Conduct thorough route planning, threat assessments, and situational awareness to prevent security incidents
- Maintain accurate logs, reports, and documentation for all transports and deliveries
- Respond to emergencies, security breaches, or incidents with professionalism and rapid problem-solving
- Collaborated with security teams and law enforcement to ensure asset protection
General Manager
U-Haul International
Detroit, Michigan
04.2020 - 01.2023
- Oversaw daily operations, enhancing service excellence and customer satisfaction.
- Managed staff scheduling, optimizing workforce efficiency and resource allocation.
- Led team meetings to communicate goals, expectations, and operational updates.
- Developed training programs, improving employee skills and service delivery.
- Implemented inventory management systems to streamline supply chain processes.
Customer Service Representative
U-Haul International
Houghton Lake, Michigan
04.2019 - 04.2020
- Assisted customers with reservations and rental inquiries, enhancing overall satisfaction.
- Processed returns and verified equipment condition, contributing to seamless customer experiences.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained accurate records of transactions and customer interactions.
- Coordinated with team members to streamline service processes, improving response times.
Server
Applbees
Lansing, Michigan
09.2017 - 04.2019
- Delivered outstanding customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated food and beverage orders during peak hours, ensuring timely service and accuracy.
- Worked closely with kitchen staff to streamline meal preparation, contributing to efficient service.
- Maintained cleanliness and organization of dining and serving areas.
- Trained new staff on restaurant policies and service standards.
Education
High School Diploma -
DeWitt High School
DeWitt, MI05-2017
Skills
- Compliance enforcement
- Risk mitigation
- Incident response
- Staff training
- Large scale operations management
- Client relationship management
- Performance monitoring
- Problem solving
- Resource allocation
- Team leadership
- Safety management
- Interpersonal skills
- Strategic planning
- Government security
- Executive protection
- Secure transportation
Certification
Michigan Chauffeur License - State of Michigan
Concealed Pistol License - State of Michigan
Guard Card, Private Investigator - State of Ohio
First Aid/CPR/AED Evaluator - ProTrainings
Timeline
Senior Operations Manager
DK Security
08.2025 - Current
Operations Manager
DK Security
02.2025 - 08.2025
Assistant Store Manager
Family Farm & Home Farm Stores
08.2024 - 02.2025
Armed Courier
Loomis Armored
01.2023 - 08.2024
General Manager
U-Haul International
04.2020 - 01.2023
Customer Service Representative
U-Haul International
04.2019 - 04.2020
Server
Applbees
09.2017 - 04.2019
High School Diploma -
DeWitt High School