Joseph David Edwards
Suffolk,VA
Summary
Seasoned Landscape Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Manager - Virginia Beach
Horizon Grounds Management
Norfolk, VA
05.2024 - Current
- Manage day to day operations of all staff servicing multiple contracts with the City of Virginia Beach for roadways, parks, parcels, Town Center, BRAC sites & unused railroad tracks, BMP's, Sandridge properties and recreation centers.
- Schedule services in accordance with the differing cycle schedule for each contract type and report schedules daily to appropriate city inspector.
- Ensure crew performance and quality of work is in accordance with contract specifications, correcting deficiencies and reporting issues as they arise to city inspectors.
- Investigate and resolve citizen complaints or concerns when reported and provide follow up upon completion/resolution.
- Oversee, schedule and assist in chemical applications when necessary.
- Hire/terminate, train, mentor and evaluate crew staffing for all crews in assigned area.
Quality Control Manager
STA Contracting, Inc.
Washington, DC
01.2023 - 03.2024
- Coordinated with production team to ensure products meet military contract specifications.
- Trained staff on quality control principles, techniques, and processes.
- Reviewed customer complaints and took corrective action when necessary.
- Prepared detailed reports on quality performance metrics for management review.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Furnish and provide a monthly report containing services provided in accordance with contract specifications for 9 separate installations from Marine Corps Base, Quantico, to Bethesda Naval Medical Center, Maryland.
Quality Control Manager/Turf Applications Manager
Greenleaf Services - Arlington National Cemetery
Arlington, Vir
07.2021 - 12.2022
- Coordinated with production team to ensure services meet Army contract specifications.
- Reviewed customer complaints and took corrective action when necessary.
- Trained staff on quality control principles, techniques, and processes.
- Provided guidance on regulatory requirements related to proper turf application products and application rates.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Oversee quality control of 50+ employees across more than 300 acres of Prestige and Improved grounds for the cemetery and the US Airman's and Soldiers Home in Washington DC in accordance with specifications
- Compile and furnish monthly reports for Quality Control indicating any deficiences along with the plan to rectify as well as all application records for chemicals/fertilizers applied.
Account Manager
Level Green Landscape
Upper Marlboro, MD
08.2020 - 07.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
Account Manager
KD Rounds Landscape Services
Norfolk, VA
06.2016 - 08.2020
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Direct the day-to-day crew scheduling and operations for a mixed portfolio of residential/commercial clients, totaling over one and a half million dollars.
- Perform quality audits and evaluate crew adherence to budgeted hours and company standards.
- Job cost and provide suggestions for renewals when necessary as well as identify underperforming accounts.
- Assist department manager in RFP's and bid take-offs for new sales across the maintenance department.
- Top selling account manager for enhancement sales. Used digital design software for designs not large enough to meet landscape install department minimum, complete estimates, and prepare proposals for submission/presentation to client.
Satellite Branch Manager
US Lawns Hampton Roads
Chesapeake, VA
01.2015 - 06.2016
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Operations Manager
Atlantic Landscape Management
Virginia Beach, VA
04.2010 - 05.2015
- Worked with a single owner to increase company revenues y 25% in just over the first 18 months of employment while maintaining an overall 15% profit margin. Revenue exceeded one million dollars for the first time.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
High School Diploma -
Floyd E Kellam High School
Virginia Beach, VA06-1992
Skills
- Relationship building and management
- Order Management
- Controlling costs
- Supply Chain Management
- Operations Management
- Customer Relationship Management
- Staff Training
- Staff Scheduling
- Employee Scheduling
- Resource Allocation
- Recruitment and hiring
- Staff Management
- Operations
- Quality Assurance
- Territory Management
- Team Development
- Business Development
Certification
- Commercial Pesticide Applicator Category 3A & 3 Lic. # 75272-C
- OSHA 30Hour #26-907442973
- VDOT Intermediate Work Zone Traffic Control Training and Flagger Certification #072524101
Languages
Spanish
Limited
References
References available upon request.
Timeline
Area Manager - Virginia Beach
Horizon Grounds Management
05.2024 - Current
Quality Control Manager
STA Contracting, Inc.
01.2023 - 03.2024
Quality Control Manager/Turf Applications Manager
Greenleaf Services - Arlington National Cemetery
07.2021 - 12.2022
Account Manager
Level Green Landscape
08.2020 - 07.2021
Account Manager
KD Rounds Landscape Services
06.2016 - 08.2020
Satellite Branch Manager
US Lawns Hampton Roads
01.2015 - 06.2016
Operations Manager
Atlantic Landscape Management
04.2010 - 05.2015
- Commercial Pesticide Applicator Category 3A & 3 Lic. # 75272-C
- OSHA 30Hour #26-907442973
- VDOT Intermediate Work Zone Traffic Control Training and Flagger Certification #072524101
High School Diploma -
Floyd E Kellam High School
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