Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph E. Hill

St. Petersburg

Summary

Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.

Experienced with emergency communication protocols, ensuring timely responses and accurate information dissemination. Utilizes advanced multitasking abilities to manage multiple communication channels efficiently. Knowledge of maintaining composure in high-stress situations, ensuring reliable and effective communication.

Overview

40
40
years of professional experience

Work History

Manager of Nursery Services

Rose Garden Florist and Nursery
01.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.


Regional Manager of Donor Systems

Oneblood Inc
06.1989 - 01.2019
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 12 locations, and 24 mobile units.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with Federal, State, and Local officials with operational tasks during emergency situations to include foreign and domestic terrorism, mass blood collection for multi person trauma, hurricanes, and war.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Associate

Anderson McQueen Funeral Home
03.1994 - 12.1995
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Worked with families during the funeral process to achieve a memorable and positive experience with their loved ones services.
  • Drove the limo and / or hurst for funeral services.
  • Deliver deceased to and from crematorium.
  • Ensure all aspects of the deceased, flowers, and chapel were ready for the funeral service.
  • Respond to any issue or concern that a family or customer may have.
  • Handle highly emotional situations with tact and professionalism.

Volunteer Firefighter /EMT

Gandy Fire Department
06.1985 - 05.1987
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.

Education

Gibbs Senior High School
St. Petersburg, FL

State Certified EMT - Emergency Medicine

St. Petersburg College
Clearwater, FL

State Certified Firefighter

Pinellas Technical Education Center
St. Petersburg, FL

Skills

  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Conflict resolution
  • Negotiation
  • Emergency response
  • Clear communication
  • Coaching and mentoring
  • Teamwork and collaboration

Timeline

Manager of Nursery Services

Rose Garden Florist and Nursery
01.2019 - Current

Associate

Anderson McQueen Funeral Home
03.1994 - 12.1995

Regional Manager of Donor Systems

Oneblood Inc
06.1989 - 01.2019

Volunteer Firefighter /EMT

Gandy Fire Department
06.1985 - 05.1987

Gibbs Senior High School

State Certified EMT - Emergency Medicine

St. Petersburg College

State Certified Firefighter

Pinellas Technical Education Center

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