Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph E PEQUENO

San Antonio,Texas

Summary

Seasoned Auto Claims Adjuster with a 1-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Seasoned Auto Claims Adjuster with a Core and Complex background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 50 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Complex position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Auto Claims Adjuster

USAA - P&C Auto Insurance
03.2023 - Current
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
  • Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
  • Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
  • Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
  • Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
  • Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Assessed complex claims and accurately determined value of damages.
  • Analyzed complex data and prepared accurate and comprehensive reports for clients.

Real Estate Sales Agent

Keller Williams Heritage
01.2021 - Current
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Compared, researched and appraised properties.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Bexar County metro area.
  • Staged and prepared homes and properties for clients before arrival.
  • Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
  • Used MLS to list and track properties in local area, complete in-process sales and update client information.
  • Informed home buyer of sales, construction and warranty processes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Drafted purchase contracts and necessary paperwork for Clients property sales using Dotloop.
  • Communicated with clients to understand property needs and preferences.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
  • Coordinated appointments to show marketed properties.

Sales Agent

New Western Acquisitions
10.2019 - 12.2020
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Used Mojo Dialer to track pipeline activity and analyze sales trends.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Implemented brand marketing and sales campaigns.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Real Estate Agent

Keller Williams Heritage
09.2018 - 12.2019
  • Advised prospective clients on current market activities
  • Counseled new buyers to enhance sales opportunities
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Counseled customers on market current status for residential and land markets
  • Successfully guided home buyers and sellers through sales and purchase of properties
  • Maintained database of prospective customers
  • Promoted property sales through advertisements, open houses and participation in multiple listing services
  • Researched the current San Antonio market to stay informed and give superior sales presentations
  • Developed close relationships with area realtors and promoted builders to boost referral network
  • Followed up with prospects throughout sales processes
  • Actively follow-up with prospects and hot leads
  • Communicated with owners regarding home and loan status
  • Cold called clients to obtain exclusives
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Maintained inventories and records of sales collaterals and closings.
  • Collected fees and documented payment processes for property transactions.
  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties through websites, social media and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Real Estate Agent

KELLER WILLIAMS LEGACY
05.2018 - 08.2018
  • Created and maintained a large client base by meeting needs and providing exceptional customer service
  • Researched the current San Antonio market to stay informed and give superior sales presentations
  • Followed up with prospects throughout sales processes
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Negotiated, facilitated and managed real estate transactions
  • Maintained database of prospective customers
  • Developed an excellent rapport with custom builders to expand opportunities for growth
  • Developed close relationships with area realtors and promoted builders to boost referral network

Letter Carrier

United States Postal Service
09.2000 - 08.2018
  • Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail
  • Obtained receipts for registered and certain insured mail
  • Handled undeliverable mail in accordance with established procedures
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes
  • Assisted customers in receiving oversized parcels by carrying items inside
  • Separated mail to be transported to relay boxes along route for subsequent delivery
  • Cleaned and checked over vehicle after completion of all daily deliveries
  • Sold stamps and money orders to mail customers along daily route
  • Routed all classes of mail in sequence of delivery along established route
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record
  • Delivered various types of mail on routes according to strict timelines
  • Presented on agenda items at N.A.L.C. meetings per 15yrs
  • Devised short and long-range action plans to address wide variety of municipal needs

Real Estate Agent

EXP Realty Llc,
05.2017 - 05.2018
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors
  • Generated lists of for-sale properties
  • Counseled new buyers to enhance sales opportunities
  • Maintained database of prospective customers
  • Successfully guided home buyers and sellers through sales and purchase of properties
  • Educated clients on current real estate market and answered any questions
  • Showed residential properties and explained features, value and benefits of available homes
  • Assisted in developing marketing material for properties
  • Greeted new home buyers and promoted features of newly constructed homes to help clients make educated decisions
  • Actively follow-up with prospects and hot leads
  • Verified that the legal formalities were completed prior to closing dates
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Counseled customers on market current status for residential and land markets
  • Developed close relationships with area realtors and promoted builders to boost referral network
  • Communicated with builders and engineers about how to sell new houses
  • Advised prospective clients on current market activities
  • Followed up with prospects throughout sales processes

Real Estate Agent

E PROPERTY LLC,
01.2017 - 05.2017
  • Negotiated, facilitated and managed real estate transactions
  • Verified that the legal formalities were completed prior to closing dates
  • Generated lists of properties that were compatible with buyers' needs and financial resources
  • Followed up with prospects throughout sales processes
  • Generated lists of for-sale properties
  • Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution
  • Researched the current San Antonio market to stay informed and give superior sales presentations
  • Communicated with owners regarding home and loan status
  • Advised prospective clients on current market activities
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors
  • Wrote contract documents, purchase agreements and closing statements
  • Showed residential properties and explained features, value and benefits of available homes
  • Actively follow-up with prospects and hot leads
  • Cold called clients to obtain exclusives
  • Created realtor and buyer incentives and strategies with agents, builders and buyers
  • Communicated with builders and engineers about how to sell new houses
  • Answered phonecalls and emails from potential and existing customers
  • Promoted property sales through advertisements, open houses and participation in multiple listing services

Education

Some College (No Degree) - Computer Programming

ITT Technical Institute
San Antonio, TX

Some College (No Degree) - Computer Networking

San Antonio College
San Antonio, TX

High School Diploma -

Thomas Edison High School
San Antonio, TX

Skills

  • Traditional marketing
  • Lead follow up
  • Negotiations expert
  • Client management
  • Experienced buyers' agent
  • Sales presentations
  • New home salesmanship
  • Experienced entrepreneur
  • San Antonio expert
  • Texas licensed real estate agent
  • First time buyer specialist
  • Excellent communicator
  • San Antonio Board of Realtors
  • CRM software use
  • Highly professional
  • National Association of Realtors
  • Honest and ethical
  • Market Tracking and Research
  • Sales Pipeline Management
  • Contract Preparation
  • Leads Prospecting
  • MLS Data Entry and Maintenance
  • Purchase Agreement Writing
  • Negotiation Management
  • Verbal and Written Communication
  • Property Research
  • Closings Coordination
  • Open House Management
  • Buyer and Seller Representation
  • Partnership Development
  • Analytical and Logical Thinking
  • Client Relations
  • Referral Coordination
  • Adaptability and Flexibility
  • Time Management
  • CRM Tracking
  • Flexible Schedule
  • Database Maintenance
  • Meeting Arrangement
  • Real Estate License
  • Social Media Savvy
  • Policy Interpretation
  • Technical knowledge
  • Insurance regulations knowledge
  • Claims Handling
  • Billing
  • Claims Investigation
  • Risk Assessment
  • Team building
  • Continuous Improvement
  • Problem-Solving
  • Goal Setting
  • Professionalism
  • Interpersonal Skills
  • Team Collaboration
  • Analytical Skills
  • Appointment Coordination
  • Analytical Thinking
  • Decision-Making
  • Teamwork and Collaboration
  • Relationship Building
  • Claims process explanation
  • Customer service expertise
  • Appointment Scheduling
  • Professional Demeanor
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Active Listening
  • Reliability
  • Self Motivation
  • Documentation Management
  • Effective Communication
  • Attention to Detail
  • Problem-solving aptitude

Timeline

Auto Claims Adjuster

USAA - P&C Auto Insurance
03.2023 - Current

Real Estate Sales Agent

Keller Williams Heritage
01.2021 - Current

Sales Agent

New Western Acquisitions
10.2019 - 12.2020

Real Estate Agent

Keller Williams Heritage
09.2018 - 12.2019

Real Estate Agent

KELLER WILLIAMS LEGACY
05.2018 - 08.2018

Real Estate Agent

EXP Realty Llc,
05.2017 - 05.2018

Real Estate Agent

E PROPERTY LLC,
01.2017 - 05.2017

Letter Carrier

United States Postal Service
09.2000 - 08.2018

Some College (No Degree) - Computer Programming

ITT Technical Institute

Some College (No Degree) - Computer Networking

San Antonio College

High School Diploma -

Thomas Edison High School
Joseph E PEQUENO