JOSEPH G. BOYER
Operations Manager/Substitute Teacher
Bensalem,PA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Driven Substitute Teacher adept at overseeing classes on long-term and short term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Building Substitute Teacher
Bensalem High School, Bucks County IU- ESS
4 2021 - Current
- Developed rules and set goals to maintain order in classroom.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Client Care Coordinator
Steps To Recovery LLC
09.2021 - 03.2024
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
Building Substitute Teacher
Lower Merion School District- Harriton High School
4 2022 - 03.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Operations Manager
Sunbelt Rentals Inc
10.2018 - 11.2019
- Supervised operations on daily basis and worked directly with Profit Center Manager on budget goals - Was responsible for all purchase ordering including parts, merchandise and outside repair needs - Drove team to deliver improved client satisfaction improve revenue and reduce expenses
- Served as safety coordinator to ensure meeting OSHA standards - Oversaw facility needs and worked on daily basis with outside vendors, Supervised team of 15 employees including drivers, mechanics, and office staff - Performed daily operational duties including payroll responsibilities, and employee schedules - Implemented strategies to increase work production, generating higher gross profits year-over-year
Operations Manager/Inside Sales Representative
Sunbelt Rentals Inc
07.2010 - 10.2018
- Initiated and maintained individual and commercial accounts, while advising clients on equipment knowledge as well as rental benefits in relation to profitability - Generated numerous sales leads through outside accounts and vendors via phone to help promote site on site contact - Performed daily financial inventory and assisted in & dispatching equipment delivery and pickup responsibilities
Service Advisor
Mercedes Benz Of Fort Washington
08.2003 - 01.2010
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Student Brand Manager
Red Bull Energy Drink, North America
01.2001 - 05.2001
- Coordinated numerous activities relating to sales, advertising, promotion, research-h and development, marketing research, purchasing, and distribution for branded product in a university setting - Executed promotional initiatives to profitably increase consumption within budgeted parameters
Education
Bachelor of Arts - Communication Studies, Marketing
West Chester University of Pennsylvania
West Chester, PA 09.1997 - 05.2002
Skills
Secondary education
Timeline
Client Care Coordinator
Steps To Recovery LLC
09.2021 - 03.2024
Operations Manager
Sunbelt Rentals Inc
10.2018 - 11.2019
Operations Manager/Inside Sales Representative
Sunbelt Rentals Inc
07.2010 - 10.2018
Service Advisor
Mercedes Benz Of Fort Washington
08.2003 - 01.2010
Student Brand Manager
Red Bull Energy Drink, North America
01.2001 - 05.2001
Bachelor of Arts - Communication Studies, Marketing
West Chester University of Pennsylvania
09.1997 - 05.2002
Building Substitute Teacher
Bensalem High School, Bucks County IU- ESS
4 2021 - Current
Building Substitute Teacher
Lower Merion School District- Harriton High School
4 2022 - 03.2023
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