JOSEPHINE ADOMA
Ashburn,VA
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
16
16
years of professional experience
Work History
General Clerk I
DTSV
STERLING, VA
07.2024 - Current
- Identify, classify, sort, and reconcile mail both electronically and manually.
- Fine sort letters and small parcels.
- Operates automatic letter sorter (Tritek)
- Quality checking letters sorted on the Tritek machine
- Call-off staged mail to ensure a 100% mail turnover.
- Process inbound sac vides.
- Process inbound pouches with mail.
- Feed/induct mail on the parcel sorter.
- Manage the shipping lanes of the parcel sorter when the parcel sorter is in operation.
- Removing processed mail from containment and replacing full cages with empties.
- Using the pallet jack to move and stage mail accordingly.
- Process bulk mail.
- Pouch outbound mail based on the established frequency schedule.
- Seal mail bags and pouches.
- Stage all processed mail by freight forwarder.
- Ensure all pouched mail is quality checked using the established guidelines.
- Cross-train and work across contract functional areas to meet workload demands, including HMI and encoding.
- Perform duties in accordance with safe warehouse operations, practices & policies.
- Maintain knowledge of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance.
- Ensure OpenNet account is active by taking all required training classes in a timely manner.
- Understand and use ILMS to perform all job duties.
Food Service Assistant
Compass Group USA
Fair Oaks, VA
12.2023 - 04.2024
- Operated dishwashers to wash dishes and other cooking utensils.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Organized kitchen equipment for storage or cleaning purposes.
- Assisted in the preparation of food items according to recipes and menus.
- Delivered food trays to patients in hospitals or residents in nursing homes.
Food Service Manager
V&A FOOD SERVICE
BECHEM, GHANA
08.2014 - 05.2023
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Monitored employee performance and provided feedback for improvement opportunities.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Coordinated catering services for special events within the facility.
- Resolved customer complaints promptly in a professional manner.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
Senior Accounts Officer
MIGHTY FINANCIAL SERVICE
BECHEM, GHANA
03.2010 - 08.2014
- Resolved discrepancies between invoices, payments and accounts receivable ledgers.
- Prepared financial statements and reports detailing accounts receivable status.
- Managed accounts receivable aging process to ensure timely collection of outstanding balances from customers.
- Monitored cash flow, budgeting, and forecasting activities to ensure accurate financial reporting.
- Reviewed financial documents for accuracy prior to submitting for approval or processing payments.
- Participated in special projects such as budgeting exercises or cost analysis initiatives.
Front Desk Receptionist
LEVELS TWO HOTEL
ACCRA, GHANA
12.2008 - 03.2010
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Diploma Hotel Management -
SIMON PAGE BUSINESS SCHOOL
ACCRA, GHANA06-2008
High School Diploma -
PRESBYTARIAN HIGH SCHOOL
BECHEM, GHANA06-2005
Skills
- Quality Control
- Cash Management
- Administrative Support
- Bookkeeping
- Processing mail
- Document Management
- Customer Satisfaction
- Verbal and writing communication
- Mail Processing
- Prioritization
- Administrative tasks
- Quality Management
- Confidentiality
Languages
English
Full Professional
Akan
Native/ Bilingual
References
References available upon request.
Timeline
General Clerk I
DTSV
07.2024 - Current
Food Service Assistant
Compass Group USA
12.2023 - 04.2024
Food Service Manager
V&A FOOD SERVICE
08.2014 - 05.2023
Senior Accounts Officer
MIGHTY FINANCIAL SERVICE
03.2010 - 08.2014
Front Desk Receptionist
LEVELS TWO HOTEL
12.2008 - 03.2010
Diploma Hotel Management -
SIMON PAGE BUSINESS SCHOOL
High School Diploma -
PRESBYTARIAN HIGH SCHOOL
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