JOSEPHINE AGYEI
Charlotte,NC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
EA DEALERSHIP
Charlotte, NC
07.2024 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Housekeeper
K&A Exports
Kings Mountain, NC
08.2023 - 06.2024
- Performed cleaning duties by sweeping and mopping floors, vacuuming carpets and rugs while ensuring that furniture is meticulously dusted off as well as surfaces wiped down.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Vacuumed floors and dusted furniture to maintain organized professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
Education
High School Diploma -
Yaa Asantewah Senior High
GHANA,KUMASI04-2014
Skills
- Problem Resolution
- Customer Service
- Inbound Call Management
- Appointment Scheduling
Timeline
Customer Care Representative
EA DEALERSHIP
07.2024 - Current
Housekeeper
K&A Exports
08.2023 - 06.2024
High School Diploma -
Yaa Asantewah Senior High