JOSEPHINE A. LEAGUE
163 29th Street, Lindenhurst,NY
Summary
A hardworking experienced professional with a strong work ethic bringing forth a motivated attitude and a variety of adaptable skills. Experienced in client account management, client relationship building, banking services and all facets of administrative functions. Committed to utilizing my skills to further my development and provide valuable insight and leadership for any team.
Overview
33
33
years of professional experience
Work History
Teller
Bethpage Federal Credit Union Inc.
Massapequa, New York
10.2022 - Current
- Provided exceptional customer service while accurately processing routine transactions.
- Renew certificate deposit accounts.
- Assist customers with unauthorized transactions and process their claims.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
Paraprofessional
Western Suffolk BOCES
Dix Hills, NY
01.2005 - Current
- Provide classroom assistance with instructional and behavioral management for six to eight students—ages five through twelve with a wide variation of disabilities, in basic reading, writing, math, and communication activities
- Provide one-on-one support, with an emphasis on Activities of Daily Living, mobility, and basic communication for students with multiple disabilities, advanced aggressiveness, self-abusive, or extremely withdrawn behavior issues
- Provide monitoring from arrival to departure for students with intensive management needs
Documentation Analyst and Collections Representative
Chase Auto Finance
Garden City, NY
01.1998 - 01.2005
- Ensured that all contacts and leases were processed timely and accurately, and in compliance with federal and state regulations—utilizing the IBM ACAPS-Automated Credit Application System
- Captured documentation, investigated, approved, and closed credit applications
- Interacted with other dealerships to resolve funding related issues, and provide high-quality customer service to internal and external customers
- Analyzed and evaluated customer account inquiries utilizing effective communication skills, and worked with other departments to effectively promote one call resolutions
- Processed extensions and phone payments
Sr. Operations Specialist
Chase Manhattan Bank
Melville, NY
01.1996 - 01.1998
- Provided branch office requests and customer support with issuance, account linkage, name changes, and PIN generation with respect to bank cards—utilizing Chase One Step, CAS-Central Authentication System, SYNAPS-Financial Service system, and FDR system
Head Teller
Chase Manhattan Bank
Hicksville, NY
01.1992 - 01.1996
- Responsible for all customer transactions, processed automated cash dispenser for large customer payrolls
- Received two Chase Bank Service Star Awards
- Promoted to Head Teller and controlled all vault transactions, maintained ATM machines and teller cash boxes
- Processed all wire transfers
- Assigned new accounts and introduced customers to new bank products
- Received third Chase Bank Service Star Award
Education
Basic computer applications
Nassau Community College
Crime Prevention and Behavior De-escalation program
BOCES CPI
Skills
- Conflict resolution techniques
- Investment product sales
- Regulatory compliance
- Excellent time management skills
- MS office proficient
- Professionalism and courtesy
- Qualified in commercial servicing
Educationprofessionaldesignations
- Nassau Community College – Basic computer applications
- BOCES CPI – Crime Prevention and Behavior De-escalation program
- Three Chase Bank Service Star Awards
Timeline
Teller
Bethpage Federal Credit Union Inc.
10.2022 - Current
Paraprofessional
Western Suffolk BOCES
01.2005 - Current
Documentation Analyst and Collections Representative
Chase Auto Finance
01.1998 - 01.2005
Sr. Operations Specialist
Chase Manhattan Bank
01.1996 - 01.1998
Head Teller
Chase Manhattan Bank
01.1992 - 01.1996
Basic computer applications
Nassau Community College
Crime Prevention and Behavior De-escalation program
BOCES CPI
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