Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Josephine Alon

Middletown,NY

Summary

INFORMATION TECHNOLOGY PROFESSIONAL Three years + of Manual Software Testing of web-based software applications. System and SQL Administrator, Four years IT-Helpdesk Lead and technical support. Multifaceted with Ten years + administrative experience and an extensive background in various office administration duties.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

24
24
years of professional experience

Work History

Operations Assistant

Pyramid Management Group
03.2024 - Current
  • Assisted operations manager with planning of routine operations and special projects.
  • Perform administrative assistance for the day-to-day office operations.
  • Providing a high level of administrative support to the General Manager, Operations Director, Office Manager, and the other supporting office staff and departments as needed.
  • Increase the office's effectiveness by proactively coordinating, managing, preparing, and tracking contract agreements, projects, deadlines and commitments.
  • Obtain permits and inspections.
  • Ensures Contractor Compliance: Insurance, licensing, waivers, etc.
  • Communicate with customers, architects and contractors.

IT Support Specialist

Horizon Family Medical Group
06.2022 - 12.2023
  • Used ticketing systems to manage and process support actions and requests via phone, email, or remote support tools.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained Company Website.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Administered a VoIP system communication across multiple offices.
  • Processed Payroll, IT Vendor and Accounting Liaison.
  • Maintains software, hardware, and network licenses.
  • Coordinates all computer equipment purchases, enters purchase orders and tracks the status
  • Maintains asset management using PDQ Deploy and Inventory.
  • Provided technical training and onboarding to new staff

Diagnostic Imaging Clerk (per Diem)

Garnet Health
10.2021 - 06.2022
  • Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns utilizing the web server, and
    assisting referring physicians for PACS access, teaching files, OR, ED and litigation cases.
  • Facilitated seamless collaboration between departments by promptly addressing requests for digitized files or archived materials.

IT/HR Administrative Assistant

Access Physical Therapy and Wellness
12.2013 - 03.2020
  • Support the HR team in managing and setting up the Integration of the newly acquired software (Infinity)
  • Created an efficient new hire workflow process.
  • Developed fillable forms.
  • Maintained the Company's website using the Patient's Site application by keeping the website up-to-date such as updating the employee page site, and testimonials, and spotting and fixing text errors
  • Initiate a documentation system by creating and maintaining Database Design.
  • Analysis for the Company to produce an overall design document that can be saved as a part of database documentation for future enhancement, maintenance, and support work.
  • Research, compile, and prepare complex reports as directed and review, analyze, and prepare drafts of reports for dissemination.

Software Engineer

Accenture
09.2009 - 01.2010
  • Processed internal project of Accenture Infrastructure Outsourcing named Global Unified Messaging that Integrates Exchange Server 2007 using MS SQL Server 2005 Unified Messaging combines voice messaging, fax, and email into Exchange Mailbox, which can be
    accessed from the telephone and computer.
  • Import and Export cleaned-up file received from every Accenture office location globally.

Software Test Engineer

Avon Cosmetics
04.2009 - 08.2009
  • Manual System Testing for Axapta Application, conducted thorough manual testing on the Axapta ERP system to ensure functionality, reliability, and performance.
  • Identified bugs and worked with the development team to address issues.
  • Implementation of Internet Ordering for Daily Bank Interface, Led the implementation of an Internet ordering system, streamlining daily bank transactions and ensuring smooth integration with the financial
    software.

QA Test Engineer

Accenture
03.2006 - 02.2009
  • Developed manual Functional Testing for a web application that is designed to integrate Health and wellness services to provide and support an employer's population regardless of health plan affiliation with extensive knowledge in life cycle verification activities and practice in testing with all browsers - IE, Mozilla, and Safari.
  • Maintained iteratively with the business, product and development team through all aspects of the system Development Life Cycle (SDLC), including business requirements, functional specifications, integration,
    and regression testing using current testing methodologies and tools.
  • Implemented efficient and effective testing and troubleshooting plans for new systems, reported defects.
  • Enhanced software quality by developing comprehensive test plans and executing various test cases.
  • Planned, documents, evaluates, and tracked testing results to ensure system applications are free of defects.

SQL Database Administator

Accenture
11.2005 - 03.2006
  • Managed workloads for supporting the SQL Server databases and ensuring performance, availability, and security.
  • Maintained and managed SQL Server 2000 Production servers via remote; resolved more than average ticket requests daily prioritized by severity.
  • Managed tasks, alerts, operators, jobs,
    import/export, and DTS packages and disk space monitoring and database shrink operation.

System Administrator

Digital Telecommunications Inc
09.2004 - 07.2005
  • Administered and Managed Active Directory and Microsoft Exchange Server.
  • Managed performance and reliability of the system Managed multiple servers, workstations, and server terminals and ensured proper integration of the company's computer systems.
  • Completed reports detailing network and systems performance and downtime issues.


IT Help Desk Lead

Digital Telecommunications Inc
04.2001 - 09.2004
  • Managed and monitors all activities performed by the Helpdesk officers with adept exceptional customer Service skills.
  • Manage to respond and resolve all software and network issues escalated by the users on the given severity.
  • Supervised the Helpdesk function as well as prioritizing, resolving, recognizing, and routing end-user computer, software, and network issues.

Education

Certificate of Completion - Software Testing Foundation with Testing Techniques, Test Plans, & Test Case Design, Introduction to SLDC, Waterfall, Agile Methodology & Defect Life Cycle Management, Introduction to Java Programming, Unix Essentials, Introduction to Automated Testing using Selenium and Test Cases using XPath, Writing Queries using MS SQL Server T-TSQL, MS Azure Fundamentals

LasComp Institute of IT
Montvale, NJ
08.2024

Bachelor of Science - Office Management

Southeast Asian College
Manila, Philippines
04.2003

Skills

  • Windows
  • Microsoft 365
  • Windows Servers
  • Manual Software Testing
  • Business Requirement
  • SQA Testing and Methodologies
  • Systems Development Life Cycle
  • Test Scripting and Documentation
  • Defect/Bug Tracking
  • IT Helpdesk Support
  • Technical Support
  • Active Directory
  • Remote Desktop
  • VPN
  • Ticketing System
  • VoIP
  • Customer Service
  • EMR
  • HRIS
  • Paylocity
  • Administrative Skill

Hobbies and Interests

Photography

Timeline

Operations Assistant

Pyramid Management Group
03.2024 - Current

IT Support Specialist

Horizon Family Medical Group
06.2022 - 12.2023

Diagnostic Imaging Clerk (per Diem)

Garnet Health
10.2021 - 06.2022

IT/HR Administrative Assistant

Access Physical Therapy and Wellness
12.2013 - 03.2020

Software Engineer

Accenture
09.2009 - 01.2010

Software Test Engineer

Avon Cosmetics
04.2009 - 08.2009

QA Test Engineer

Accenture
03.2006 - 02.2009

SQL Database Administator

Accenture
11.2005 - 03.2006

System Administrator

Digital Telecommunications Inc
09.2004 - 07.2005

IT Help Desk Lead

Digital Telecommunications Inc
04.2001 - 09.2004

Certificate of Completion - Software Testing Foundation with Testing Techniques, Test Plans, & Test Case Design, Introduction to SLDC, Waterfall, Agile Methodology & Defect Life Cycle Management, Introduction to Java Programming, Unix Essentials, Introduction to Automated Testing using Selenium and Test Cases using XPath, Writing Queries using MS SQL Server T-TSQL, MS Azure Fundamentals

LasComp Institute of IT

Bachelor of Science - Office Management

Southeast Asian College

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