Josephine Anyanwu
Gaithersburg,MD
Summary
Dynamic and results-driven pharmacist with extensive experience at MedStar Georgetown University Hospital. Proven expertise in medication therapy management and patient education, enhancing care coordination and increasing patient satisfaction. Adept at optimizing pharmacy operations and fostering a collaborative team environment, leading to significant improvements in service delivery and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacist
MedStar Georgetown University Hospital
- Developed policies and procedures for effective pharmacy management.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Increased patient satisfaction with personalized medication counseling sessions.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Pharmacy Manager
CVS Pharmacy
10.2022 - 03.2025
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Increased patient satisfaction with personalized medication counseling sessions.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Manager
Walgreens Boots Alliance
12.2021 - 08.2022
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Manager
Giant Food Landover
06.2014 - 12.2021
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
Pharmacist
Kaiser Permanente
05.2012 - 06.2014
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Education
Bachelor of Science - Pharmacy
University of Jos
Plateau, Nigeria 03.2002
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
- Patient counseling
- Dispensing medications
- Patient education
- Drug safety
- Maintaining records
- Patient education and counseling
- Prescription filling
- Sales skills
- Pharmacy ethics
- Pharmacy inventory and recordkeeping
- Medication dispensing and immunizing
- Regulatory compliance
- Pharmacy operations management
- Promotion of health and disease prevention
- Interpreting orders
- Monitoring therapeutic effectiveness
- Quality assurance controls
- Staff training
- OTC recommendations
- Drug utilization review
- Drug formulary management
- Vaccination administration
- Documentation skills
- Compounding experience
- Resolving complaints
- Reviewing prescriptions
- State licensed pharmacist
- Educating patients
- Medication expertise
- Employee scheduling
- Budgeting and finance
- Workflow optimization
- Direct patient care
- Training and mentoring
- Team building
- Operations management
- Care monitoring
- Staff management
- Insurance billing
- Inventory control
- Medicare and medicaid process
- Purchasing management
- Medication therapy management
- Inventory and restocking
- Performance metrics
- FDA drug safety guidelines
- Immunizations
- Wellness services
- Loss prevention management
- Medication ordering
- Pharmacy operations
- Sales optimization
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Certified in CPR/AED
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Strategic planning
- Schedule management
- Patient advocacy
- Employee performance evaluations
- Staff supervision
- Continuous improvement
Certification
Certified Health Coach CHC
Certified Life Coach CLC
Certified Motivational Interview specialist
Timeline
Pharmacy Manager
CVS Pharmacy
10.2022 - 03.2025
Pharmacy Manager
Walgreens Boots Alliance
12.2021 - 08.2022
Pharmacy Manager
Giant Food Landover
06.2014 - 12.2021
Pharmacist
Kaiser Permanente
05.2012 - 06.2014
Pharmacist
MedStar Georgetown University Hospital
Bachelor of Science - Pharmacy
University of Jos