Josephine Baez
Howey-in-the-Hills
Summary
Dynamic and customer-focused Store Manager with over 20 years of experience in retail operations, sales, and team leadership. Committed to driving profitability through strategic planning and execution. Skilled in organizing and prioritizing daily tasks to consistently meet performance and productivity targets while fostering a collaborative, high-performing team environment. Proven track record in recruiting, training, and developing store associates to excel in customer service and operational excellence. Recognized as a motivational leader and analytical problem solver with a history of achieving significant retail success through innovative solutions and effective management strategies.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
07.2024 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
Emerging Store Manager
Walgreens
11.2021 - 07.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
CityMD
09.2016 - 09.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets using hands on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Assistant Manager
Walgreens
02.2009 - 08.2016
- Led team in daily operations, ensuring efficiency and adherence to protocols.
- Trained and mentored staff on best practices and operational procedures.
- Streamlined patient scheduling processes, reducing wait times and improving service delivery.
- Developed training materials to enhance new employee onboarding experience.
- Oversaw inventory management, ensuring accurate stock levels and minimizing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Mama Angelina"s Restaurant
04.1990 - 06.2001
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs to elevate employee performance and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA01.1991
Skills
- Inventory control in retail
- Precise cash management
- Store operational procedures
- Retail operations management
- Effective communication abilities
- Theft prevention strategies
- Customer service leadership
- Work schedule management
- Team Development
- Employee onboarding and training
- Work Planning and Prioritization
- Task delegation
Certification
Certified Drug Screen Collector
Registered Pharmacy Technician - License number RPT129908
Additional Information
Fluent in English and Italian
Native or Bilingual
Timeline
Emerging Store Manager
Walgreens
07.2024 - Current
Emerging Store Manager
Walgreens
11.2021 - 07.2024
Assistant Manager
CityMD
09.2016 - 09.2021
Assistant Manager
Walgreens
02.2009 - 08.2016
Manager
Mama Angelina"s Restaurant
04.1990 - 06.2001
High School Diploma -
Neshaminy High School