Josephine B. Payne
Raleigh
Summary
Experienced professional with a successful history in various industries, demonstrating exceptional analytical, communication, and problem-solving skills. Skilled at quickly adapting to new technologies and procedures, with a background in project management, marketing, sales, customer service, and healthcare provider support. Recognized for collaborative teamwork and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Private Person Assistant
J. Kennedy
12.2024 - Current
- Balancing Privacy and Efficiency in handling tasks and safeguard client private life.
- Improved client's satisfaction and maintaining care by providing Stable team in assistance with activities of daily living,vital signs and other nursing care needs.
- Increased client's engagement by providing emotional support, companionship, and encouragement during challenging times.
- Provide transportation to client's doctor's appointment ,shopping, travelling,family,friends and neighbours meetings
- Great communication and Team work with other client's care providers with friendliness and professionalism.
Medical Office Administrator/Assistant
UNC- Physician's Network Healthcare
04.2023 - 11.2024
- Skilled in EMRs, DHRs and EPIC Healthcare System. Microsoft teems, Outlook, Excel etc.
- Processed payments for service rendered and collected co-payments, closing cash draws at end of day.
- Verified patient insurance coverage, eligibility.
- Maintained confidentiality of patient Information/Medical records at all times in accordance with HIPAA.
- Ensured compliance with all applicable laws and regulations related to healthcare industry.
- Interacted with physicians on daily basis to coordinate patient care plans.
- Registered new patients into the practice management system.
- Prepared charts prior to patient visits
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
Sales Associate
Macy's/Belk
09.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Youth Entrepreneurship Facility Country Office Coordinator
International Labor Org-United Nations
01.2016 - 01.2017
- Designed and delivered educational programs that empower young people to develop entrepreneurship skills
- Monitored and evaluated their skills and enabled them to launched their own ventures
- Provided individual guidance and supported helped them to navigate challenges
- Skilled in group dynamics, active listening, conflict resolutions and problem solving
- Organized, planned and executed complex programs with multiple moving parts
Assistant Registration Officer
National Identification Authority Tanzania
01.2014 - 04.2016
- Data verification of citizens in the manual registration forms before being entered into the system.
- Registration of biographical information for registered citizens into ID Enrolment System.
- Educate ward executives on the process of registration at ward level
- Data Entry of information in Pivot Tables in Excel, MS Office and Company Data Base.
- Maintained confidentiality of all personal information collected from customers during the registration process.
Education
Postgraduate Diploma - Entrepreneurship And Entreprise Development
University of Dar Es Salaam
11.2021
Care One Health Training Institute
Raleigh, NC03-2025
Bachelor - Public Administration
Mzumbe University
11.2009
Skills
- Experience with Epic medical systems
- Cash Drawers Management
- Copay skills
- Medical Terminologies
- Registration Management
- HIPAA Regulations
- Customer Relationship Management
- Credit Card Processing
- Research Project Writing Skills
- Stake Holder Management
- Attention to detail
- Time management
- Fast learner
- Team collaboration
- Epic Medical SoftWare
- Verbal and written communication
Languages
English
Full Professional
Interests
- Martial Arts
- Dancing
Timeline
Private Person Assistant
J. Kennedy
12.2024 - Current
Medical Office Administrator/Assistant
UNC- Physician's Network Healthcare
04.2023 - 11.2024
Sales Associate
Macy's/Belk
09.2022 - 03.2023
Youth Entrepreneurship Facility Country Office Coordinator
International Labor Org-United Nations
01.2016 - 01.2017
Assistant Registration Officer
National Identification Authority Tanzania
01.2014 - 04.2016
Postgraduate Diploma - Entrepreneurship And Entreprise Development
University of Dar Es Salaam
Care One Health Training Institute
Bachelor - Public Administration
Mzumbe University
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