Josephine Buenrostro
Auburn,CA
Summary
Experienced medical professional with expertise in NeuroStar TMS therapy and proficiency in Microsoft Office Suite. Strong interpersonal, written, and oral communication skills. Dedicated to exceptional customer service and relationship building. Skilled in managing clinical training programs, assessing training needs, and ensuring compliance with healthcare standards.
Overview
17
17
years of professional experience
Work History
Clinical Training Manager
Neuronetics
, PA
02.2023 - 07.2024
- Provide hands-on medical and technical training on the NeuroStar TMS Therapy System for new accounts, ensuring proper usage and understanding
- Assess follow-up training needs to ensure continuous improvement and compliance
- Train staff on clinical trial data, pre-treatment planning, safe usage, and therapeutic techniques
- Demonstrate proficiency across all components of the company’s Certification Program, enhancing the quality of care provided by staff.
Medical TMS Coordinator
Beautiful Minds
11.2021 - 02.2023
- Managed patient/TMS treatment scheduling, optimizing the use of resources and patient satisfaction
- Provided TMS Consultation and Treatment Overview to patients, ensuring they are well-informed and comfortable with the treatment process
- Administered TMS Treatments to patients, maintaining a high standard of care and safety
- Troubleshot and resolved issues with patient comfort, ensuring a positive treatment experience
- Recorded session notes using EClinical software and Trak Star, ensuring accurate and comprehensive patient records
- Trained new employees on TMS treatment processes and patient coordination, fostering a knowledgeable and skilled team.
Front Office Coordinator
Advanced Dentistry
08.2019 - 03.2020
- Assisted patients during their service, providing a welcoming and supportive environment
- Reviewed treatment plans with patients, ensuring they understood their options and the associated costs
- Coordinated benefit and payment plans, optimizing patient access to necessary treatments
- Ensured quality assurance and auditing, maintaining high standards of care and compliance.
Donor Relations/Sales/Data
Amazing Facts
06.2007 - 07.2010
- Fulfilled orders and resolved order issues, ensuring customer satisfaction
- Maintained deliberate contact with major partners, fostering strong relationships and securing ongoing support
- Managed accounts and maintained the filing system, ensuring accurate and organized records
- Established new accounts, contributing to the growth of the organization.
Education
Associate of Science - Allied Health -
Certificate of Achievement in Allied Health -
Skills
- Relationship Building
- Insurance Authorizations
- Medical Records Management
- Patient Confidentiality
- Front Office Operations Management
- Employee Training
- Customer Service
- Microsoft Office Suite
- Time Management
- Cross-functional team management
- Training and Development
- Positive Attitude
- Excellent Communication
- MS Office
Timeline
Clinical Training Manager
Neuronetics
02.2023 - 07.2024
Medical TMS Coordinator
Beautiful Minds
11.2021 - 02.2023
Front Office Coordinator
Advanced Dentistry
08.2019 - 03.2020
Donor Relations/Sales/Data
Amazing Facts
06.2007 - 07.2010
Associate of Science - Allied Health -
Certificate of Achievement in Allied Health -
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