Josephine Cardenas
Fort Hood,TX
Summary
Hardworking Utilities Equipment Repairer and Veteran, knowledgeable about preventive maintenance schedules, repair strategies, safety and inspections. Works quickly in high-pressure environments to complete vital repairs. Offering 2+ years of experience In HVAC and 4 years in Customer Service with solid history of reliability and quality performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Utilities Equipment Repairer
U.S. Army
Fort Hood, TX
12.2019 - 06.2022
- Member of a 4 person team responsible for taking care of 80+ generators and AC equipment
- Working together to maintain and repair utilities in a timely manner
- Handling inventory and creating a process for ordering common parts
- Behaving in a way that demonstrates adherence to core values of loyalty, duty, respect, selfless service, honor, integrity and personal courage
- Serviced and replaced air conditioning components; troubleshoot refrigeration, Inspected equipment for potential problems
- Diagnosed electrical faults, use proper protective equipment; performed proper diagnostic procedures for defrost systems
- Maintained air conditioning systems, heaters, and ice- making systems; soldered refrigerant lines; maintained space heaters; repaired compact air conditioners; diagnosed electrical faults
- Dispensed refrigerants in accordance with federal regulations all while tracking all work orders in the internal system, including entering materials used and hours worked
- Managed and repaired 200+ services with 95% satisfaction.
- Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
Cashier/Sales Associate
The Home Depot
Houston, TX
06.2019 - 12.2019
- Ensured customers were treated appropriately each visit with a sense of empathy and great people skills
- Processed their purchases, while ensuring speed and accuracy
- Saved Home Depot from losing over $2000+in merchandise by being watchful and precautious of shop lifters
- Communicated with customers to answer questions or complaints
- Resolved problems and ensured complete customer service satisfaction
Food Service Team Member
Burger King
Houston, TX
10.2017 - 06.2019
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, and response to particular requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Commended for Increasing sales by 20%with limited staff and customer satisfaction during a survey reading
Education
Associates - General Studies
American Military University
Killeen, TXHigh school diploma - General Studies
Elsik High School
Houston, TX05.2019
Skills
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Attention to detail
- Basic maintenance and repair
- Critical Thinking
- Self Motivated
- Bilingual
- Love for Learning
- Calm and Professional Under Pressure
- Problem Solver
- Data Entry and Maintenance
Additional Information
- Willing to relocate to
Certification
- EPA Certification
March 2020- Present
- Type 1 and type 2 Recovery and recycle equipment in accordance with 40 CFR part 82, Section 609 of the clean air act of 1990
- North American Technician (NATE)
April 2020
- NATE certification validates installers and technicians as the best in their trade in regards to HVAC knowledge and experience in one or more specialty areas, including heat pump, air conditioning, air distribution, oil heat and gas heat
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Utilities Equipment Repairer
U.S. Army
12.2019 - 06.2022
Cashier/Sales Associate
The Home Depot
06.2019 - 12.2019
Food Service Team Member
Burger King
10.2017 - 06.2019
Associates - General Studies
American Military University
High school diploma - General Studies
Elsik High School
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