Josephine Cervantes-Peraza

• Provided client support through effective communication and problem-solving for inquiries and technical issues.
• Collaborated with cross-functional teams to address client concerns, improving overall satisfaction rates.

• Conducted outbound calls to potential customers, introducing products and services effectively.
• Collaborated with team members to refine sales scripts and improve engagement strategies.

Supervised employees to ensure job completion

New hire training and education

Handled customer complaints

• Assisted residents with daily living activities, promoting independence and comfort.
• Monitored and documented resident progress, ensuring adherence to care plans.
• Collaborated with nursing staff to implement personalized care strategies.
• Maintained clean, safe environments for residents, adhering to safety protocols.

Cultivating and harvesting crops

Planting

Combine Driving