Key Holder
FYE
09.2022 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly Hires including: Manager, Assistant Manager, Key Holder. and Sales Associates.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Oversaw team of 10 employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
