Josephine Concepcion
North Port
Summary
Bilingual (Spanish), resourceful, hardworking, accountable and a punctual individual who is looking for further her career in the customer service industry.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Services Concierge
Rosewood Gardens
07.2022 - 08.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained new team members on best practices in customer service, fostering a culture of excellence within the department.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Conducted quality control checks throughout various aspects of our offerings ensuring optimal guest experience.
- Implemented effective strategies to track lost items and coordinate returns, reducing inconvenience for guests who misplaced belongings during their stay.
- Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
Closing Coordinator
Trident Land Transfer – Contemporary Staffing Solutions
02.2021 - 07.2022
- Review title work to ensure timely closing of real estate transactions
- Coordinate with client/seller, agent(s), lender and vendors to process closings
- Follow up on late title work and/or title curative on clearing issues
- Solve problems and offer solutions on files to assure closing within required timeframe
- Communicate accurately and concisely with the buyer, seller, agents, lenders, vendors, and county and municipal offices
- Communicate with the mortgage companies in preparation of the real estate closing
- Work within our title software system to prepare title insurance costs and fees on the preliminary settlement sheet
- Work within the lender portals to upload and download loan documents
- Work with the settlement officer and other internal staff members and realtors on the collaboration of loan requirements
Benefits Representative
Conduent
01.2019 - 10.2019
- Excellent Customer service
- Interacted with customers to provide and processed information in response to inquiries, concerns and request and services efficiently and professionally
- Handled sensitive information
- Data entry
- Cold & Warm transfers
- Conference calls
- Authentications
Customer Service Representative
Cherrydale
08.2016 - 04.2018
- Customer service
- Dealt with damage items return and resend
- Data entry
Sales Representative
Procacci
01.2014 - 04.2015
- Took calls and placed produce orders from different vendors
- Data entry
- Customer service
Sales Representative
AFLAC
08.2013 - 10.2013
- Life & health insurance producer
- Responsible for generating new business appointments, prospecting, cold calling, and networking
- Establishing relationships with business owners, CEO’s, HR directors & CFO’s for the purpose of selling all voluntary lines of insurance in a group setting
- Conducting group employee enrollment meetings after the sales of all lines of insurance
- Building referral sources of business directly through group insurance agents to integrate & cross-sell all lines of voluntary insurance at the group level
Customer Associate
CVS Corporation
05.2007 - 11.2012
- Head Cashier
- Responsible for physically checking the store's front-end activities where other cashiers are working
- Maintained customer service
- Monitored entrance/exit doors and ensured loss prevention
- Familiarity with the store's equipment, policies, and procedures
Customer Service Representative
TeleAmerica
02.2002 - 01.2007
- Telecommunications Representative
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services efficiently and professionally
- Handled a high influx of inbound calls within a direct marketing call center environment
Education
CCP - Pharmacy
South Jersey Professional School of Business
08.2013
IT Specialist -
Anthem Institute
10.2010
GED Diploma -
06.2000
Edison High School
09.1993
Skills
- Typing (80 wpm)
- Data Entry
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Superior organizational and follow-up skills
- Excellent interpersonal skills
Certification
- Insurance Producer Certified Licensee, 09/13/13, Passed the examination with a B+. Able to sell life & health insurance to anyone in the state of New Jersey.
- Certified IT specialist, 01/10-10/10, Graduated from Anthem Institute A+ certified Top of Class.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Guest Services Concierge
Rosewood Gardens
07.2022 - 08.2023
Closing Coordinator
Trident Land Transfer – Contemporary Staffing Solutions
02.2021 - 07.2022
Benefits Representative
Conduent
01.2019 - 10.2019
Customer Service Representative
Cherrydale
08.2016 - 04.2018
Sales Representative
Procacci
01.2014 - 04.2015
Sales Representative
AFLAC
08.2013 - 10.2013
Customer Associate
CVS Corporation
05.2007 - 11.2012
Customer Service Representative
TeleAmerica
02.2002 - 01.2007
CCP - Pharmacy
South Jersey Professional School of Business
IT Specialist -
Anthem Institute
GED Diploma -
Edison High School
Similar Profiles
Tricia FlorenTricia Floren
Front Desk Receptionist at Watermark at Rosewood GardensFront Desk Receptionist at Watermark at Rosewood Gardens
B J DefinisB J Definis
Board of Directors Treasurer at Rosewood at the GardensBoard of Directors Treasurer at Rosewood at the Gardens
MARINA RODRIGUEZMARINA RODRIGUEZ
Licensed Vocational Nurse at Rosewood Assisted LivingLicensed Vocational Nurse at Rosewood Assisted Living