Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Josephine Congleton

Baton Rouge,LA

Summary

Personable and energetic with a knack for creating a welcoming environment and ensuring guest satisfaction. Possesses understanding of customer service principles and thrives in fast-paced settings, excelling in communication and problem-solving. Committed to contributing to team's success and enhancing overall customer experience.

Overview

5
5
years of professional experience

Work History

FOH staff member

Holly Hill and Co.
Versailles, Kentucky
01.2021 - Current
  • Provided costumer service and ensuring guests enjoyed their time at the establishment.
  • Aided in ensuring the establishment was stocked and had everything needed to function appropriately.
  • Prepared orders for costumers which required quick and efficient work as well as knowledge and participation in laws to ensure safety.
  • Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
  • Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.

FOH Team Member

Dairy Queen Grill & Chill
Versailles, Kentucky
02.2021 - 03.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Assisted with delivering food, filling beverages, and retrieving items for guests.

Shadowing Student

Park Equine Hospital
Lexington, KY
07.2025 - 07.2025
  • Shadowed healthcare professionals to learn best practices and procedures.
  • Observed daily operations and workflows across various departments.
  • Gained insight into the daily operations of a hospital or clinic environment.
  • Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.

Education

Bachelors of Science - Biology, Animal science

Louisiana State University
Baton Rouge, La
05-2026

High School diploma -

Woodford County High School
Versailles, Ky
05.2022

Skills

  • Aseptic techniques
  • Proper waste disposal
  • Lab safety
  • Staining cells
  • Gel electrophoresis
  • Using count plates
  • Making streak plates
  • Using a microscope
  • Using excel spreadsheets
  • Spectrometry
  • Taking vital signs

Volunteer Experience

  • Worked philanthropy events for Baton Rouge CASA
  • Participated in dance marathon at LSU and WCHS
  • Served several dinners at the hope center
  • Was a 4-H camp counselor for 3 years
  • Acted as a partial author under Dr. Yash Shah on FFA case report

Timeline

Shadowing Student

Park Equine Hospital
07.2025 - 07.2025

FOH Team Member

Dairy Queen Grill & Chill
02.2021 - 03.2021

FOH staff member

Holly Hill and Co.
01.2021 - Current

Bachelors of Science - Biology, Animal science

Louisiana State University

High School diploma -

Woodford County High School

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