Josephine Dachoute
Lake Worth,FL
Summary
Seeking a remote entry-level position in the IT field that will allow me to utilize my education and customer service skills for the overall growth of a company.
Overview
10
10
years of professional experience
Work History
Culinary Server
Harbor's Edge
Delray Beach, FL
11.2018 - 11.2021
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Engage with customers and process payments.
Appointment Coordinator
Florida Window and Door
Lake Worth, FL
05.2021 - 06.2021
- Handle outbound/inbound calls to prospective customers and set appointments.
- Have a sense of urgency to respond to inbound leads from prospective customers.
- Follow-up with set appointments to ensure high demonstration rates.
- Spoke to customers as calls came in and assist with their needs.
- Worked independently.
- Followed simple scripting.
HR Accoutant assistant / Customer Service Representative
INSURANCE EXPRESS
West Palm Beach, FL
09.2020 - 02.2021
- Plan item or administration reports by gathering and examining client data.
- Keep up monetary records by preparing client changes.
- Prescribe expected items or administrations to executives by gathering client data and breaking down client needs.
- Use phones to connect with clients and confirm account data.
- Performed data entry for customer information.
- Handled emails, inbound calls, and outbound calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
IT Tech / Receptionist
Computer Vision Technology
Delray Beach, FL
01.2015 - 02.2020
- Assisted with PC repair & maintenance request.
- Responsible for all customer complaints and reports.
- Prioritized customer needs and requests.
- Teach and train students on learning Excel & Other Office Products.
- Data entry and other Paperwork into the Computer.
Pharmacy Technician
Health First Pharmacy
Lake Worth, FL
04.2012 - 05.2013
- Assisted pharmacist with drugs inventory, maintenance, and organization of the store.
- Answered phone calls & cash registers, helped customers with questions.
- Counted and labeled prescriptions with correct item and quantity
Education
Associate of Science - Information Technology
Florida Career College - Miami
Boynton Beach, FL08.2016
Associate of Science - Pharmacy Technology
Medical Institute of Palm Beach
Lake Worth, FL06.2013
Skills
- Microsoft Office Suite
- Information Technology
- Desktop Support
- IT Specialist
- Customer Service
- Data Entry
- Linux
- Email support
- Tech Support
- Clerical Experience
- Training/Leadership
- Sales
Timeline
Appointment Coordinator
Florida Window and Door
05.2021 - 06.2021
HR Accoutant assistant / Customer Service Representative
INSURANCE EXPRESS
09.2020 - 02.2021
Culinary Server
Harbor's Edge
11.2018 - 11.2021
IT Tech / Receptionist
Computer Vision Technology
01.2015 - 02.2020
Pharmacy Technician
Health First Pharmacy
04.2012 - 05.2013
Associate of Science - Information Technology
Florida Career College - Miami
Associate of Science - Pharmacy Technology
Medical Institute of Palm Beach
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