Josephine Day
Summary
Seasoned Regional Supervisor highly effective at communicating goals and inspiring employees to achieve challenging objectives in high-volume environments. Strengths include project, program and conflict management. Pursuing a new professional opportunity with room for advancement.
Overview
13
13
years of professional experience
Work History
Regional Supervisor
Alpha Barnes Real Estate - ASSET LIVING
09.2022 - Current
- Supervised and provided oversight for nine affordable housing communities, ensuring operational excellence and compliance with regulatory standards.
- Directed and managed a dynamic team of 30-35 individuals, fostering a culture of teamwork and accountability.
- Successfully navigated TDHCA, HUD inspections, and file audits, minimizing risks for the owner client and ensuring regulatory compliance.
- Spearheaded property management takeovers, demonstrating leadership and strategic management skills.
- Garnered recognition from senior management through TAA nominations and awards, showcasing exemplary performance and leadership.
- Conducted in-depth market analyses to identify growth opportunities and support business expansion within the region.
- Generated comprehensive weekly reports detailing key performance indicators (KPIs) and operational data, facilitating informed decision-making.
- Implemented proactive preventive maintenance measures and scheduled repairs to optimize vehicle and equipment performance.
- Cultivated strong vendor relationships through transparent communication, fostering collaboration and mutual benefit.
- Enhanced operational efficiency by developing and implementing standardized procedures for property management tasks, ensuring consistency and effectiveness.
- Developed and executed marketing strategies to increase occupancy rates, driving revenue growth and maximizing community engagement.
LICENSED TEXAS REALTOR
Longevity Real Estate Services
06.2013 - Current
- Revamped marketing material to support business expansion and client referrals resulting in over $500,000 in sales
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Presented purchase offers to sellers for consideration.
- Generated leads for sales and rental properties through cold calls and referrals.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
GENERAL PROPERTY MANAGER
Alpha Barnes Real Estate - ASSET LIVING
01.2022 - 09.2022
- Achieved 100% occupancy in 6 months, record breaking time, and $375,000 monthly income across two communities during new lease-up phases.
- Maintained flawless 100% monthly leasing average while reducing turnover to 1%, resulting in a remarkable 98% renewal rate and $40,000 revenue increase.
- Adeptly managed TDHCA, HUD inspections, and file audits to ensure regulatory compliance and mitigate risks.
- Recognized for leadership through TAA nominations and successful property takeovers.
- Excelled in resolving tenant disputes, fostering positive community relations, and ensuring regulatory compliance.
- Demonstrated financial acumen through accurate financial reporting, strategic marketing, and expense management.
- Maximized rental income through effective lease renewal programs and frequent market analyses.
- Oversaw capital improvement projects, streamlined rent collection processes, and managed property budgets for optimal financial performance.
PROPERTY MANAGER
Alpha Barnes Real Estate
10.2019 - 01.2022
- Exceeded industry benchmarks with 98% year-round occupancy rate, showcasing exceptional occupancy management skills.
- Achieved impressive monthly income of $375,000, demonstrating adept financial acumen and revenue optimization.
- Ensured financial accuracy through meticulous processing of final account statements and rigorous invoice screening.
- Maintained a perfect 100% monthly leasing average, reflecting unparalleled leasing expertise.
- Remarkably reduced move-out turnover to a remarkable 1%, emphasizing superior tenant satisfaction efforts.
- Achieved outstanding 98% renewal rate, leading to a substantial $40,000 revenue increase.
- Successfully managed TDHCA, HUD inspections, and file audits, mitigating risks of fines and audits.
- Proactively updated property management software for enhanced operational efficiency.
- Diligently managed delinquent tenant collections, ensuring timely resolution of outstanding balances.
- Provided comprehensive staff training, fostering professional growth and team cohesion.
- Maintained effective communication with owners, residents, and on-site associates for goal alignment.
ASSISTANT MANAGER
Michael Stevens Interest
09.2014 - 07.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Spearheaded rental collections averaging $300,000 monthly, showcasing adept financial management skills.
- Maintained a consistently high 93-95% occupancy rate, demonstrating exceptional occupancy management abilities.
- Recognized as Employee of the Year in 2016 for outstanding contributions in mentoring new staff and significantly boosting resident retention rates.
- Optimized deposit refund processing, reducing expenses by allocating security deposit refunds towards damages.
- Diligently handled 20-30 move-outs and make-readies annually, ensuring efficient turnover and property readiness.
- Accelerated leasing process by leasing units within 24 hours of receiving notice, effectively reducing leasing availability.
- Ensured meticulous file completion through monthly due diligence checks, maintaining organizational efficiency and compliance standards.
ASSISTANT MANAGER
Capstone Management
06.2012 - 11.2013
- Oversaw monthly rent reception and processing, totaling $200-$300k.
- Managed meticulous final account statement processing.
- Maintained 95% monthly occupancy rate through effective management.
- Led strategic plan for resident retention, prioritizing quick work order completion and callbacks.
- Proficiently processed tax credit applications and ensured compliance.
- Surpassed budget income targets through innovative financial strategies.
ASSISTANT MANAGER
Adara Communities
01.2011 - 06.2012
- Provided hands-on customer assistance, assessed needs, and stayed updated on consumer preferences. Cultivated repeat business through exceptional service and addressed concerns knowledgeably. Optimized rental income while controlling expenses. Maintained precise transaction records for timely reporting. Conducted thorough tenant screenings and managed lease renewals to uphold high occupancy rates.
Education
Master of Business Administration in Concentration Human Resource Management -
University of Houston-Downtown, Davies College of Business
06.2023
Bachelor of Business Administration -
University of Houston-Downtown, Davies College of Business
12.2019
Associate of Business Administration -
Houston Community College
06.2016
Skills
- Fluent in Spanish
- Corporate Social Responsibility
- Task Delegation
- Strategic Planning
- Decision-Making
- Staff Training
- Employee Motivation
- Policy Implementation
- Workplace Safety
- Financial Management
- Workload prioritization
- Operations Management
Affiliations
- Texas REALTOR
- NAA - Certified Apartment Manager
- Public State Notary
Volunteer Experience
- Organize and schedule timely delivery to 15 residents from Meals on Wheels Delivery
- Facilitated Annual health fair for senior residents, directed by different organization volunteers.
- Food distributor for Houston Food Bank
Languages
Spanish
Native or Bilingual
Timeline
Regional Supervisor
Alpha Barnes Real Estate - ASSET LIVING
09.2022 - Current
GENERAL PROPERTY MANAGER
Alpha Barnes Real Estate - ASSET LIVING
01.2022 - 09.2022
PROPERTY MANAGER
Alpha Barnes Real Estate
10.2019 - 01.2022
ASSISTANT MANAGER
Michael Stevens Interest
09.2014 - 07.2017
LICENSED TEXAS REALTOR
Longevity Real Estate Services
06.2013 - Current
ASSISTANT MANAGER
Capstone Management
06.2012 - 11.2013
ASSISTANT MANAGER
Adara Communities
01.2011 - 06.2012
Master of Business Administration in Concentration Human Resource Management -
University of Houston-Downtown, Davies College of Business
Bachelor of Business Administration -
University of Houston-Downtown, Davies College of Business
Associate of Business Administration -
Houston Community College
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