Josephine Delgado

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Increased efficiency and team productivity by promoting operational best practices.
• Provided primary customer support to internal and external customers.

• Acted as first point of contact and set appointments for prospective clients.
• Answered phone calls and answered questions from patients.
• Addressed client inquiries and updated database information.
• Scheduled consultations for Specialty treatment, such as Endodontics, Oral Surgery, Periodontics and Orthodontist potential patients.

• Register patients in a timely manner, while being empathetic, courteous and helpful to promote great service.
• Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
• Obtain patient's insurance information and determine eligibility for benefits for specific services rendered.
• Receive patient deductibles and co-pay amounts and discuss options to help remainder of patient financial obligations.
• Ensure all physician's orders are documented correctly.
• Assist all departments in an outpatient setting.

• Informed customers of promotions to increase sales productivity and volume. Help retain customers service and upsell products to provide value for customers.
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service, retaining value on customers accounts and selling our newest products.
• Trained new employees how to ask customers for the basic needs and tie it into our products to position our products in an upsell opportunity.
• Trained how to effectively lead call flow into asking sales questions and tactics to position mobile service to all potential customers.
• Increased sales with finding every customers needs and closing the deal by helping customer understand the value in our products and services.

• My previously job title was a Billing and Sales Lead. My job duties include providing exceptional customer service to our customers, retaining accounts and also upselling our company products. I helped all customers see the value in our service and help them with build the best package of the services that they need in a professional manner. I also helped with escalated calls ensuring customers were receiving the best customer service, and were satisfied with our service and products.
• Increased sales and customer satisfaction through personalized servicing.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.

• In this position I monitored vital signs, such as blood pressure, temperature and pulse. Also maintained accurate records of patient care and conditions, progress and concerns.
  

• I was also in charge of making sure appointments were scheduled correctly for the doctors on a daily basis and also assisted doctors in performing certain procedures on patients.
  

• I was also responsible for all inventory on medical supplies including medicines and vaccines. Making sure everything was ordered and stocked correctly in a timely matter.
  

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• In this position I provided customer service for questions and concerns from the customers. Also assisted with any exchanges or returns.

• Processed billing payments and western unions. Also cashed checks for customers and did currency exchange.

• Also was responsible for doing the accounting for the cashiers tilts and was responsible for making sure all the money was balanced correctly for the end of day count, including all bills and checks.