Summary

Overview

Work History

Education

Skills

Areas of Expertise

Timeline

Josephine Dennis

Charlotte,NC

Summary

High-impact IT Manager delivering enterprise programs across cloud, SaaS, and on-premises environments. Proven ability to translate business goals into execution-ready roadmaps, driving Agile delivery, system implementations, and operational readiness across complex technology landscapes. Leverages data, analytics, and AI-enabled workflows to improve visibility, accelerate outcomes, and enhance service delivery. Trusted partner to executive stakeholders, driving cross-functional initiatives that enhance operational performance, scalability, and enterprise technology adoption.

Overview

years of professional experience

Work History

I.T Project Manager – Strategic Planning

TTX Company

Charlotte, NC

01.2024 - Current

Lead end-to-end execution of complex enterprise programs, delivering large-scale system implementations by aligning stakeholders and driving operational readiness and successful platform adoption. Orchestrate cross-functional teams across lower to higher environments (Dev, Test, QA, Prod) to enable seamless platform adoption and stable production deployments. Proactively mitigate risks, resolve issues, and maintain alignment across business and technology stakeholders to drive strategic outcomes.
Key Accomplishments:
Delivered a $12M, 1.5-year enterprise transformation, overseeing system implementation and operational transition to a modernized asset management platform, enabling scalable, data-driven operations.
Partner with Digital Operations Engineering, DBAs, and Cloud Operations teams in weekly forums to review and prioritize ServiceNow tickets, driving efficient resolution and improved service delivery.
Directed cross-functional delivery across onshore and offshore teams, ensuring seamless integration and efficient execution of complex, multi-workstream initiatives.
Drove executive-level reporting to C-Suite stakeholders, providing clear insights on risks, budget, and delivery progress.
Developed and standardized SOPs for system implementations, change management, and release processes to ensure consistent execution and operational efficiency.
Introduced AI- and data-enabled capabilities, enhancing forecasting, reporting, and operational efficiency while reducing manual effort.
Delivered end-to-end enterprise program execution, aligning business and technology teams to deliver system implementations, operational readiness, and successful platform adoption.
Executed large-scale cloud transformation, migrating 140+ applications to Azure Kubernetes Service (AKS) to improve performance, scalability, and cost efficiency.

I.T Project Manager / Scrum Master – Digital Delivery

J.Crew Group

New York, NY

01.2022 - 01.2024

Led Agile delivery across multi-brand digital platforms, managing backlog prioritization, sprint execution, and release planning. Partnered with business, engineering, and vendor teams to align priorities, manage risk, and drive execution, while implementing structured reporting to improve visibility and delivery predictability.
Key Accomplishments:
Led Agile delivery across J.Crew, Factory, and Madewell platforms, managing sprint execution, backlog prioritization, and release planning.
Delivered 100+ customer-facing initiatives aligned to business goals and seamless user experience.
Improved sprint velocity and delivery predictability, reducing delivery delays and increasing on-time releases.
Implemented governance and streamlined delivery processes, improving visibility, reducing bottlenecks, and accelerating timelines.

Scrum Master

CityBlock Health

Worcester, MA

01.2020 - 01.2021

Led Agile delivery for a cross-functional team, facilitating Scrum ceremonies and managing sprint execution. Partnered with engineering, UX, and product stakeholders to align priorities, remove impediments, and drive delivery momentum.
Key Accomplishments:
Led a team of developers through full Agile lifecycle delivery, facilitating daily standups, sprint planning, reviews, and retrospectives to ensure alignment and on-time delivery.
Improved team efficiency and delivery processes by identifying and addressing bottlenecks, streamlining workflows, and enhancing sprint execution.
Strengthened backlog refinement and prioritization practices, ensuring alignment between development efforts and evolving business needs.
Enhanced cross-functional collaboration, improving communication between development, UX, and product stakeholders to support successful delivery outcomes.

Project Manager

UMass Memorial Health