Josephine E. Thompson
Customer service representative
Selma,NC
Overview
25
25
years of professional experience
Work History
SWIPE JOBS, HEIDI MOORE, CPA
02.2025 - 05.2025
- Answer multi-line phone system.
- Relaying interdepartmental messages to appropriate person.
- Ensure clients understand their tax return results and reviewed payment options.
Safety Administrator
ACTALENT, NOVONORDISK
05.2024 - 01.2025
- Made all security badges for the entire jobsite using the FARGO 5000 series badge printer.
- Maintained badge supplies.
- Activate/deactivate badges.
- Details on badge making and activation provided upon request.
- Use of Alert Media application to monitor location safety/conditions.
Office Administrator
Best Choice Roofing
10.2022 - 01.2024
- Use Microsoft Office and Google applications to maintain records and submitted documents.
- Scan documents for company drive and expertise in Docu Sign.
- Client communication for payment services.
- Notated every phone call, email, and voice-mail.
- Create warranty/repair orders per client information.
- Create invoices, work orders.
- Logged all monies and/or checks received in the office.
- Bank deposits performed twice weekly.
- Contact mortgage companies for information regarding a mortgage check needing endorsement.
- Maintain Office supplies.
- Upload photos of completed roofs to the clients file.
- Use Efficient Hire software for onboarding of potential new hires.
Admin. Asst./Receptionist
Odyssey Contracting
05.2022 - 10.2022
- Make deposit slips and deposits to the bank.
- Successfully completed court actions for being judgment.
- Follow up with insurance adjusters.
- Take credit card payments.
- Follow up with customer complaints to the customer's satisfaction.
- Document everything in the Acculynx program.
- Schedule projects according to roof size (#of squares), gutters, decks, or additions.
- Enter line items from scope into the Exactimate program to create online estimate for insurance claims.
Admin. Asst./Receptionist
Beachside Home Service LLC
08.2021 - 05.2022
- Answer phones.
- Compile and organize, by month, all Medicaid clients documents for the aides.
- Assemble New Hire application packets.
- Put together New Client binders for the nurse supervisor to use on initial contact.
- Daily use of a double monitor computer system.
- Maintain office supplies and reorder when needed.
- Run backgrounds on all new hires (4 different entities are utilized).
COVID-19 Patient Test Registrar at GRIFOLS
Robert Half Temporary Service
01.2021 - 05.2021
- Enter employees’ information into the patient requisition information site.
- Acquire all pertinent information required for testing.
Patient Access Registration
Robert Half
Fayetteville
11.2020 - 01.2021
- Gather patient’s information pertinent to their registration.
- Scan and transcribe lab orders.
- Update and confirm insurance for patient billing, online eligibility and authorizations.
- Complete MSP questionnaire for Medicare patients.
- Explain to patients about their billing statements so there are no misunderstandings and resolve any issues.
- Maintain and protect patient confidentiality within HIPPA.
Data Entry
Robert Half
Smithfield
08.2020 - 11.2020
- Data entry duties including, but not limited to, new voter registration entries, absentee ballot requests, and voter registration corrections.
- Worked within a team to manage multi line phone.
- Provide all manner of services asked of me by my supervisor, including: poll site disassembly, envelope stuffing, as well as corrections and registration resolution on outstanding or delayed requests.
Accounts Payable
Stock Building Supply
Raleigh
03.2003 - 03.2005
Corporate Office Receptionist/Accounts Payable
Waste Industries
Raleigh
04.2000 - 11.2002
Timeline
SWIPE JOBS, HEIDI MOORE, CPA
02.2025 - 05.2025
Safety Administrator
ACTALENT, NOVONORDISK
05.2024 - 01.2025
Office Administrator
Best Choice Roofing
10.2022 - 01.2024
Admin. Asst./Receptionist
Odyssey Contracting
05.2022 - 10.2022
Admin. Asst./Receptionist
Beachside Home Service LLC
08.2021 - 05.2022
COVID-19 Patient Test Registrar at GRIFOLS
Robert Half Temporary Service
01.2021 - 05.2021
Patient Access Registration
Robert Half
11.2020 - 01.2021
Data Entry
Robert Half
08.2020 - 11.2020
Accounts Payable
Stock Building Supply
03.2003 - 03.2005
Corporate Office Receptionist/Accounts Payable
Waste Industries
04.2000 - 11.2002
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