Josephine Evans

• Taught GEN 1070 First Year Experience courses, providing instruction to up to 20 undergraduate students.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Developed curriculum standards, lesson plans and syllabi.
• Used exams, quizzes and assignments to assess student comprehension.
• Boosted class participation rates by fostering a positive and collaborative learning environment.
• Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
• Optimized assessment processes by designing rubrics that clearly communicated expectations for various assignments.
• Increased student retention by providing individualized support and tailored feedback on assignments.
• Cultivated strong relationships with colleagues, participating in interdisciplinary initiatives aimed at enhancing the academic experience for students.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
• Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
• Led workshops for faculty on inclusive teaching practices, promoting more welcoming and supportive learning environment for all students.
• Engaged in continuous professional development to stay abreast of pedagogical innovations, applying new teaching strategies that enhanced classroom dynamics.
• Enhanced academic integrity within courses by implementing rigorous assessment methods that fairly evaluated student knowledge and discouraged dishonest practices.
• Participated in various campus memberships at each assigned school to promote academics and faculty development.
• Reviewed program materials and coordinated updates to keep department materials relevant and accurate.

Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website .
• Participated in training programs to enhance product knowledge and customer service skills.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.