Josephine Figueroa
Laboratory Technician
Houston,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
20
20
years of professional experience
Work History
Machine Operator
Gagemaker
Houston, TX
01.2018 - Current
- Operate multiple CNC mill, lathe machines
- Manufacturing precision parts for gages
- Certified in Geometric Tolerance fundamentals
- Certified lab tech
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
Shift Lead
Walgreens
01.2016 - 12.2018
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CNC OPERATOR
Lincoln Mfg.
01.2014 - 12.2016
- Assisted in training new CNC operators, sharing best practices and offering guidance as needed.
- Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly.
- Properly loaded and unloaded materials in and out of machines.
- Adhered to strict quality control standards by using precision measuring tools such as micrometers or calipers during the inspection process of finished products.
LEVEL 3 CNC OPERATOR
Cooper Crouse-Hinds
Houston, TX
04.2005 - 01.2013
- Execute all aspects of CNC S/U; Install and touch off tools, establish Z zero, etc.
- Read manufacturing prints, infer tolerances
- Use precision measuring tools such as calipers, gages and indicators
- Specify and adjust programs
- Maintain quality control and inspection
- Lead, cross train others in proper work duties to control work on the shop floor
- Perform preventative maintenance on machines
Education
High School Diploma -
HCDE
Houston 05.2001 -
Skills
Machinery operation
Quality control
Problem-solving
Product knowledge
Adaptability and flexibility
Complaint resolution
Data entry
Call center experience
Customer relations
Scheduling
Paperwork processing
Timeline
Machine Operator
Gagemaker
01.2018 - Current
Shift Lead
Walgreens
01.2016 - 12.2018
CNC OPERATOR
Lincoln Mfg.
01.2014 - 12.2016
LEVEL 3 CNC OPERATOR
Cooper Crouse-Hinds
04.2005 - 01.2013
High School Diploma -
HCDE
05.2001 -
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