Josephine Fish
Spanaway,WA
Summary
Resourceful Claims Supervisor who strives for high productivity and efficient task completion. Skilled in claims management, policy interpretation, and dispute resolution. Excels in different leadership styles, communication, and critical thinking to effectively manage teams, and ensure optimal outcomes in complex situations. Looking for new and exciting opportunities for growth and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Supervisor
GEICO
Renton, WA
05.2019 - Current
- Motivated team members to maintain targeted efficiencies to obtain goals.
- Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
- Negotiated with policyholders and third parties to resolve disputes, minimizing litigation risks and costs.
- Conducted regular audits of claims files to ensure adherence to company policies and industry regulations.
- Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
Print Production Coordinator and Package Handler
FedEx Office
Puyallu, WA
09.2017 - 05.2019
- Coordinated print production projects from start to finish, ensuring deadlines were met.
- Performed regular maintenance on printing equipment to extend its life span and reduce downtime due to repairs or replacements.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Determined shipping methods, routes or rates for materials to be shipped.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - Graphic And Digital Design
Pierce
Puyallup06-2017
SCLA - Claims Law
AEI
Washington D.C, MYSkills
- Claims processing
- Regulatory compliance
- Fraud investigation
- File auditing
- Risk assessment
- Customer service
- Employee training
- Effective communication
- Training and development
- Time management
- Microsoft Suite Efficiency
- Conflict resolution
Certification
- Certified Arbitrator
- Currently Completing SCLA Designation
Languages
Spanish
Professional
Timeline
Claims Supervisor
GEICO
05.2019 - Current
Print Production Coordinator and Package Handler
FedEx Office
09.2017 - 05.2019
Associate of Arts - Graphic And Digital Design
Pierce
SCLA - Claims Law
AEI