Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Forero

Fort Myers,FL

Summary

Personable and energetic, bringing a positive attitude and excellent multitasking abilities. Knowledge of food service operations and adept at quickly learning menu items and delivering orders efficiently. Committed to providing exceptional service and ensuring customer satisfaction. Professional with experience in the food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.

Overview

2
2
years of professional experience

Work History

Food Runner & Hostess

Pineapples
10.2023 - 04.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.

Food Runner, Cashier, Server

Djons Village Market
06.2025 - Current
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Processed payments for orders and provided customers with change.
  • Offered product samples, answered questions and helped customers find items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Hostess & Food Runner

Sands on the Beach
06.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Associate of Arts - English

Florida Gulf Coast University
Fort Myers, FL
01-2029

High School Diploma -

Melbourne High School M
Melbourne, FL
05-2025

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Customer service
  • Effective multitasking
  • Bussing tables
  • Safe food handling
  • Server support
  • Menu memorization
  • Heavy lifting
  • Safety awareness

Timeline

Food Runner, Cashier, Server

Djons Village Market
06.2025 - Current

Restaurant Hostess & Food Runner

Sands on the Beach
06.2025 - Current

Food Runner & Hostess

Pineapples
10.2023 - 04.2025

Associate of Arts - English

Florida Gulf Coast University

High School Diploma -

Melbourne High School M

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