Hi, I’m
Josephine Francescon
Indianapolis,IN
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Reliable and upbeat hard worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, guest services and food handling. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
years of professional experience
Work History
Myself
Clothing Reseller
2017.01 - Current (7 years & 5 months)
Job overview
- Created clear, precise and properly detailed product and service information on company website.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Meijer
Grocery Stocker
2022.07 - 2022.12 (5 months)
Job overview
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
Englins Fine Footwear
Sales Associate
2021.03 - 2021.12 (9 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Comfort Inn & Suites
Assistant Front Desk Manager
2019.01 - 2020.03 (1 year & 2 months)
Job overview
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Prepared weekly employee work schedules for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Worked with housekeeping team to resolve issues or questions.
- Supervised front desk staff consisting of 5 employees.
Education
Ball State University , Muncie, IN
from Apparel Design
Hamilton Southeastern High School , Fishers, IN
High School Diploma
05.2018
Skills
- Retail Arbitrage
- Rewards Programs
- POS Transactions
- Program Promotion
- Cash Handling
- Rate Changes
- Payment Oversight
- Hospitality Management
- Customer Service Management
- Customer Service and Assistance
- Cash Register Operations
- Facebook Marketplace
- Online Platforms
- Inventory Management
- Online Store Management
Writing Poetry
I have been writing poetry for the past nine years. I am currently writing a poetry book.
Photography
Another passion of mine is travel photography. I love taking photos of people and nature.
Volunteer Work
By going on a mission trip to build homes in the Dominican Republic, I realized I have a passion for helping people. In my free time I like to volunteer at my local homeless shelters and for various church organizations.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Grocery Stocker
Meijer
2022.07 - 2022.12 (5 months)
Sales Associate
Englins Fine Footwear
2021.03 - 2021.12 (9 months)
Assistant Front Desk Manager
Comfort Inn & Suites
2019.01 - 2020.03 (1 year & 2 months)
Clothing Reseller
Myself
2017.01 - Current (7 years & 5 months)
Ball State University
from Apparel Design
Hamilton Southeastern High School
High School Diploma
Similar Profiles
Cole EsareyCole Esarey
Freelance Photographer at MyselfFreelance Photographer at Myself
John KelleyJohn Kelley
Farm Laborer at MyselfFarm Laborer at Myself
Milan KnightMilan Knight
Uber Eats at MyselfUber Eats at Myself