Josephine Galloway
Henrico,VA
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Commonwealth Dermatology
Richmond, VA
06.2024 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
Medical Receptionist
Commonwealth Ear, Nose and Throat Specialists
09.2019 - 06.2024
- Greet and check in patients when they arrive at our office
- Quickly evaluated in person and over the phone whether our office was equipped, a different specialist was needed, or if the emergency department in the Hospital was required to help the patient
- Collect paperwork, insurance information and ID cards from patients and ensure the information has been logged into our EMR system
- Ensured patients had the necessary information and were properly informed about their prep procedures prior to their appointment
- Collect copays or deductibles
- Schedule patient appointments in the office as well as over the phone
- Restock items when we receive deliveries
Front Desk Receptionist
Crunch Fitness
05.2019 - 09.2019
- Open facility in the morning
- Recheck facility for cleanliness before opening doors
- Answering phones and schedule appointments
- Take payments
- Explain different membership plans/prices
- Restock supplies
- Cleaning of the facility
Boarding Animal Coach
Dog Services
05.2017 - 05.2019
- Team dogs when they come into board based on their play style, age, and sex
- Test the dogs outside with their teams to assure safety for all dogs in the play group
- Clean facility while dogs are outside, also during down time throughout the day
- Groom dogs, nails, sanitary clips, trim paw pads, clean ear, Dremel nails, bath, and blow dry
- Answer phone up front taking reservations for daycare & boarding when needed to do so
- Help check dogs out at the end of the night by taking payments and bringing them up to the owners
Education
High School Diploma -
JR Tucker High School
Henrico, VA01.2016
Vet Tech Assistant -
Hermitage Technical Center
Henrico, VA01.2016
Skills
- Proficient in Nextech
- Proficient in Eclinical Works
- Medical office administration
- Billing support
- Co-payment collection
- Paperwork coordination
- Medical transcription
- Payment collection
- Telephone etiquette
- Typing and filing
- Petty cash management
- HIPAA compliance
- Patient scheduling
- Front desk operations
- Point-of-sale system
- Patient callbacks
Timeline
Medical Receptionist
Commonwealth Dermatology
06.2024 - Current
Medical Receptionist
Commonwealth Ear, Nose and Throat Specialists
09.2019 - 06.2024
Front Desk Receptionist
Crunch Fitness
05.2019 - 09.2019
Boarding Animal Coach
Dog Services
05.2017 - 05.2019
High School Diploma -
JR Tucker High School
Vet Tech Assistant -
Hermitage Technical Center
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