Overview
Work History
Skills
Generic

Josephine Genova

San Bruno,CA

Overview

11
11
years of professional experience

Work History

Store Manager

Rite Aide Pharmacy
12.2024 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Rite Aide Pharmacy
11.2021 - 12.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Pharmacy Technician

Wallgreens
07.2021 - 08.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Price Accuracy Coordinator

Rite Aide Pharmacy
05.2019 - 05.2020
  • Actively participated in business planning sessions, providing valuable insights from a price accuracy perspective.
  • Streamlined pricing procedures for improved efficiency and accuracy within the department.
  • Facilitated swift resolution of any pricing disputes between customers and sales representatives, promoting positive client experiences.

Caregiver

Care Indeed
03.2014 - 05.2019
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Skills

  • Customer response
  • Training and mentoring
  • Inventory control
  • Store merchandising

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Josephine Genova