Josephine Genova
San Bruno,CA
Overview
11
11
years of professional experience
Work History
Store Manager
Rite Aide Pharmacy
12.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Rite Aide Pharmacy
11.2021 - 12.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Pharmacy Technician
Wallgreens
07.2021 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Price Accuracy Coordinator
Rite Aide Pharmacy
05.2019 - 05.2020
- Actively participated in business planning sessions, providing valuable insights from a price accuracy perspective.
- Streamlined pricing procedures for improved efficiency and accuracy within the department.
- Facilitated swift resolution of any pricing disputes between customers and sales representatives, promoting positive client experiences.
Caregiver
Care Indeed
03.2014 - 05.2019
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Skills
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising