Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Griffin

Baltimore

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

23
23
years of professional experience

Work History

Server

Hilton Hotel
08.2007 - Current
  • Prepared and served meals, ensuring compliance with dietary restrictions.
  • Assisted guests with food service, maintaining cleanliness and sanitation standards.
  • Coordinated with kitchen staff for special meal requests and dietary accommodations.
  • Managed meal presentation and ensured timely delivery.

Peer Support Specialist

Hope Haven Holistic
03.2023 - 05.2024
  • Provided transportation and accompaniment for peers to medical appointments and support meetings.
  • Offered peer support and counseling to individuals in recovery.
  • Coordinated with healthcare providers to manage medication pickups and adherence.

Peer Support Specialist

Gaudenzia
09.2018 - 03.2022
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Care Coordinator

Gaudenzia
09.2018 - 03.2022
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.

House Manager

Gaudenzia
09.2018 - 03.2022
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Oversaw budget to manage expenditures and control costs.
  • Managed day-to-day operation of home to comply with regulations and agency standards.

Counselor

Gaudenzia
09.2018 - 03.2022
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.

Caregiver (Part-Time)

Private Home Care – Antoineya Harris
05.2013 - 09.2015
  • Assisted clients with mobility exercises and daily living activities.
  • Prepared meals adhering to specific dietary requirements.
  • Performed light housekeeping and laundry tasks.
  • Supported personal hygiene, dressing, and grooming needs.
  • Provided medication reminders and companionship.

Phlebotomist (Casual Employee)

Johns Hopkins University – Community Living
01.2006 - 08.2007
  • Performed venipuncture, finger sticks, and heel sticks for blood collection.
  • Ensured accurate patient identification and provided courteous interactions.
  • Responded promptly to pages and urgent patient care requests.
  • Maintained strict adherence to safety protocols and procedural guidelines.

Banquet Server

Marriott Hotel
05.2002 - 08.2007
  • Organized and set up banquet tables, stations, and serving areas.
  • Managed food and beverage service, ensuring guest satisfaction.
  • Maintained cleanliness and sanitation standards in dining areas.
  • Assisted kitchen staff with meal preparation and presentation.

Education

Certified Medication Technician (CMT) -

Reach Partnership
Baltimore, MD
10.2016

30-Hour Recovery Coach Training -

University of Maryland Recovery Coach Program
Baltimore, MD
06.2016

Medical Assistant & Phlebotomy Certification -

All-State Career
Baltimore, MD
01.2012

Skills

  • Certified Medication Technician (CMT)
  • Certified Phlebotomist
  • Patient Care & Assistance
  • Meal Preparation & Dietary Management
  • Recovery Coaching & Peer Support
  • Light Housekeeping & Laundry
  • Strong Interpersonal & Communication Skills
  • Hospitality & Customer Service
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Peer Support Specialist

Hope Haven Holistic
03.2023 - 05.2024

Peer Support Specialist

Gaudenzia
09.2018 - 03.2022

Care Coordinator

Gaudenzia
09.2018 - 03.2022

House Manager

Gaudenzia
09.2018 - 03.2022

Counselor

Gaudenzia
09.2018 - 03.2022

Caregiver (Part-Time)

Private Home Care – Antoineya Harris
05.2013 - 09.2015

Server

Hilton Hotel
08.2007 - Current

Phlebotomist (Casual Employee)

Johns Hopkins University – Community Living
01.2006 - 08.2007

Banquet Server

Marriott Hotel
05.2002 - 08.2007

30-Hour Recovery Coach Training -

University of Maryland Recovery Coach Program

Medical Assistant & Phlebotomy Certification -

All-State Career

Certified Medication Technician (CMT) -

Reach Partnership

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