Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josephine Handline

CLAYTON,NC

Summary

Dedicated Store Manager with expertise in team building and inventory management. Proven ability to implement health standards and train employees, ensuring high-quality service and operational efficiency. Extensive experience in fast-paced coffee shop management. Known for effective staff training, problem-solving abilities, and ensuring health standards compliance. Committed to driving operational efficiency and enriching customer engagement through innovative promotional activities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Scooters Coffee Shop
Smithfield, NC
08.2025 - 08.2025
  • Managed daily operations of fast-paced coffee shop environment.
  • Supervised staff to ensure high-quality customer service.
  • Trained new employees on store policies and procedures.
  • Organized inventory and maintained stock levels effectively.
  • Implemented health and safety standards throughout the store.
  • Coordinated promotional activities to enhance customer engagement.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Scheduled employee shifts to optimize labor efficiency and coverage.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Updated and maintained store signage and displays.

Cafe Manager

Port City Java
Wilmington, California
03.2014 - 03.2019
  • Managed daily operations of coffee shop and ensured smooth service.
  • Developed staff schedules to optimize coverage during peak hours and events.
  • Trained and supervised baristas on coffee preparation techniques and customer service.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Oversaw cash handling procedures to ensure accuracy in transactions and deposits.
  • Maintained cleanliness and organization of the cafe environment for health standards.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.

Education

Some College (No Degree) - Nursing

Johnston Community College
Smithfield, NC

Skills

  • Customer service
  • Team building
  • Inventory management
  • Health standards compliance
  • Employee training
  • Communication skills
  • Time management
  • Conflict resolution
  • Documentation and reporting
  • Team leadership and coaching
  • Friendly and positive
  • Bank deposit procedures
  • Employee scheduling
  • Culture development

Certification

  • Servsafe certified

Timeline

Store Manager

Scooters Coffee Shop
08.2025 - 08.2025

Cafe Manager

Port City Java
03.2014 - 03.2019

Some College (No Degree) - Nursing

Johnston Community College

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