Hostess Manager
Troy
Biloxi, MS
05.2022 - Current
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
