Josephine Heger
Pueblo West,Co
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Pueblo Colorado, La Quinta Inn & Suites Colorado Springs South AirPort
Colorado
11.2022 - Current
- Experienced in Payroll,
- Experience in Birch Street, Origami, and ADP.
- Experience with CLC and Accounts Payable billing.
- Daily responsibilities include managing a full staff in a hotel with 132 rooms.
- Handling guest complaints and reviews.
- Checking in/out guests. Responding to emails.
- Filing registration cards and following up with guests.
- Booking reservations, helping in any department such as Housekeeping, Breakfast, and Laundry.
- Covering shifts.
- Training new employees
- Certified in Human Trafficking, Night Audit, and Sexual Harassment.
Family Nanny
Jennifer Matney
Pueblo West, CO
09.2021 - 09.2022
- Provided full-time care for two children, including meal preparation and transportation to activities.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Transported children to school functions or appointments as needed.
- Assisted with homework assignments in all subject areas on an as needed basis.
Secretary
Valerie Adams
Fort Stewart , GA
01.2012 - 04.2016
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Cashier
Mile High Thrift Store
Commerce City, CO
03.2009 - 08.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
House Keeping
Motel 8
Thornton, CO
07.2008 - 08.2009
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Performed regular housekeeping tasks such as sweeping floors, cleaning shelves and racks.
- Adhered to company policies and procedures regarding safety regulations and housekeeping standards.
Education
Associates degree - Criminal Justice
Everest College
Thornton, Co08.2009
GED -
Everest College
Thornton, Co01.2009
Skills
- Business operations knowledge
- Training and development skill
- Workflow Coordination
- Operations Management
- Team leadership expertise
- Employee Relations
- Employee Scheduling
- Staff Management
- Customer Relationship Management (CRM)
Timeline
Assistant General Manager
Pueblo Colorado, La Quinta Inn & Suites Colorado Springs South AirPort
11.2022 - Current
Family Nanny
Jennifer Matney
09.2021 - 09.2022
Secretary
Valerie Adams
01.2012 - 04.2016
Cashier
Mile High Thrift Store
03.2009 - 08.2010
House Keeping
Motel 8
07.2008 - 08.2009
Associates degree - Criminal Justice
Everest College
GED -
Everest College
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