Josephine Hill
Orlando,FL
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
13
13
years of professional experience
Work History
Supervisor-Program Management
United BioSource Corporation
Lake Mary, FL
06.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Manages team of associates including (but not limited to) roles of field liaison, specialty liaison, case managers, and/or reimbursement staff; to promote a working team environment and ensure best practices are shared and hand offs are seamless.
- Works with Program Managers and Directors to implement strategic business work plan goals. Tracks and periodically reports progress to management.
- Provides financial oversight through ensuring proper JDE utilization, overtime management, and team adherence to schedules/protocols.
- Creates and presents departmental data internally during departmental business reviews
- Participate in cross-functional task forces and special projects as assigned.
Field Liaison
United BioSource
Lake Mary, FL
06.2021 - 06.2022
- Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget
- Conduct, at minimum, monthly team meetings with meeting agendas and minutes
- Manage day-to-day activity of the program operation, including supervision of staff
- Assist in developing program metrics, and identifying efficiencies
- Handle escalations and resolve complex cases
- Gathers, analyzes, and prepares data, including Adverse Events trending, for quarterly business reviews, FDA requirements, and other special projects and reports
- Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
- Investigated complaints from customers in a timely manner to resolve disputes.
- Assisted in the development of training materials for staff members on relevant topics.
- Facilitated communication between various departments within the organization.
Case Manager
United BioSource Corporation
Lake Mary, FL
07.2012 - 06.2021
- Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
- Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders.
- Communicate patient benefits and responsibility timely and accurately.
- Assess and refer patients appropriately for special programs/services when appropriate.
- Performs quality checks on cases and report trends to leadership.
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
- Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
- Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements.
- Recognize a product quality complaint and forward caller/written information to a manufacturer.
- Other duties, as assigned.
Financial Aid Specialist II
Seminole State College
Sanford, FL
07.2011 - 07.2012
- Presented workshops to orient prospective students, parents, staff and faculty to assigned Financial Aid Programs as well as general financial aid processes
- Assisted in the preparation of financial aid award letters and packages for students.
- Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs.
- Compiled statistical data on number of scholarships awarded each year.
- Coordinated the flow of all documents within the Financial Aid Office, including the receiving, tracking and filing of documents required for a student's financial aid application
- Helped students in the completion of required forms that are appropriate to the financial aid operation at Seminole State College
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL01.2013
Skills
- Financial Management
- Complex Problem-Solving
- Possesses strong organizational skills with ability to prioritize work and completes work with minimum supervision
- Excellent verbal and written communication skills
- Goal orientated and self disciplined
- Experienced with handling confidential paperwork, maintaining important data and insurance verification
- Excel in providing quality customer service on both general inquiries and client escalations
- Strong analytical and problem-solving skills
- Payer experience with a specific background in healthcare reimbursement
- Participate in Payer Focus Groups or other applicable meetings to share and identify payer nuances or trends
- Operations Management
Timeline
Supervisor-Program Management
United BioSource Corporation
06.2022 - Current
Field Liaison
United BioSource
06.2021 - 06.2022
Case Manager
United BioSource Corporation
07.2012 - 06.2021
Financial Aid Specialist II
Seminole State College
07.2011 - 07.2012
Bachelor of Science - Criminal Justice
University of Central Florida
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