Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Josephine Hodges

Auburn,CA

Summary

Dynamic Police Dispatcher II with a proven track record at Auburn Police Department, adept at coordinating multi-agency responses and ensuring officer safety through meticulous data entry and active listening. Recognized for enhancing team efficiency and maintaining confidentiality in high-pressure situations, showcasing strong problem-solving and multitasking abilities.

Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.

Knowledgeable with solid background in managing high-pressure situations and coordinating emergency responses. Proven ability to maintain calm and efficiency during critical incidents. Demonstrated proficiency in multitasking and effective communication.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

2026
2026
years of professional experience

Work History

Police Dispatcher II

Auburn Police Department
09.2021 - Current
    • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
    • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
    • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
    • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
    • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
    • Questioned callers to determine nature of problems and locations to direct type of response needed.
    • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
    • Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
    • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
    • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and update.

Records Coordinator

Nevada City Police Department
07.2018 - 01.2021
  • Facilitated communication between departments regarding record transfers, contributing to more cohesive organizational structure.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Updated records with new information.
  • Assisted with typing, data entry, and answering incoming calls as required.

Deputy Clerk

Contra Costa County
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.

Education

Associate of Arts - Nursing

Los Medanos College
Pittsburg, CA
12-1987

Skills

  • Data entry
  • Incident prioritization
  • Information gathering
  • Memory retention
  • Multi-line phone system
  • Confidentiality
  • Time management
  • Attention to detail
  • Call prioritization
  • Listening skills
  • Multitasking Abilities

Accomplishments

    Recipient of multiple life-saving awards, including the prestigious PLEA (Placer County Law Enforcement Award)

Timeline

Police Dispatcher II

Auburn Police Department
09.2021 - Current

Records Coordinator

Nevada City Police Department
07.2018 - 01.2021

Deputy Clerk

Contra Costa County

Associate of Arts - Nursing

Los Medanos College

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Josephine Hodges