Josephine Hoskinson
Jacksonville,AR
Summary
Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest woman with solid background in various environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
7
7
years of professional experience
Work History
Loves Travel Stops
Cashier Customer Service
North Little Rock, AR
01.2017 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $300 or more per shift.
- Greeted over 100 customers per day.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each month.
Caregiver
Home Instead
Searcy, AR
01.2018 - 01.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Front End Cashier
Lowes
Jacksonville, AR
01.2017 - 01.2018
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
Telemarketer
Heritage Company
Sherwood, AR
02.2015 - 03.2016
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
Cashier
Junction Station
Jacksonville, AR
01.2016 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Telemarketing
Eton Telemarketing Inc.
Fayetteville, AR
01.2014 - 01.2014
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
No Degree - Medical Sciences
Arkansas State University - Beebe
Beebe, ARGED -
Fayetteville Adult Education
Fayetteville, AR02.2017
Skills
- Patient Care Assessment
- Preventive Healthcare
- Equipment and Instrument Sterilizatoin
- Diet and Nutrition
- Medical Procedure Preparation
- Housing Regulations
- Treatment Preparation
- Specialized Healthcare Referrals
- Nursing Consultation
- Time Management
- Cash Register Operation
- Work Task Prioritization
- Customer Inquiry and Response
- Script Reading
- Adaptability and Dependability
- Customer Information Databases
- Microsoft Dynamics
- POS Inventory System Operation
- Customer Complaint Resolution
- Customer Transactions
- Customer Relations
- Cooperative Attitude
- Customer Assistance
- Microsoft Excel
- Answering Customer Questions
Timeline
Caregiver
Home Instead
01.2018 - 01.2018
Loves Travel Stops
Cashier Customer Service
01.2017 - 01.2022
Front End Cashier
Lowes
01.2017 - 01.2018
Cashier
Junction Station
01.2016 - 01.2016
Telemarketer
Heritage Company
02.2015 - 03.2016
Telemarketing
Eton Telemarketing Inc.
01.2014 - 01.2014
No Degree - Medical Sciences
Arkansas State University - Beebe
GED -
Fayetteville Adult Education
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