JOSEPHINE INCESTI

Work History

Bswfit

11.2021 - Current

Leads and supports end-to-end implementations for clients, ensuring successful deployment and delivery of Bswift's benefits administration solutions
Works collectively with clients to gather and analyze benefit/business requirements, translating them into comprehensive project plans,timelines and deliverables
Conducts onsite client UAT testing and system administration training, while simultaneously gathering client feedback to identify areas of improvement and future enhancement
Preforms audits of system and data, compiling and reporting findings, while also working on developing effective solutions and implementing necessary corrections.
Provides continuous on-the-job training to new team members

Vested Medical

08.2020 - 06.2021

Supported start-up operations for standalone sterile processing center for vendor instruments & implants used in orthopedic surgery
Onboarded and educated clients – visited client sites on first delivery/pickup of orders to guarantee exceptional service provided
Established standard operating procedures and work instructions for the Client Services Manager & Field Service Technicians role
Assisted in dashboard software development and mobile app for case/inventory tracking, KPI metrics, and tray recovery
Lead Sterile Processing team through software/SOP validation & usability testing: documents testing outcomes and reviews results with the software development team to enhance experience
Utilized Loaner Link, Censitrac, and WorkWave software applications to fulfill customer orders

Laser Technologies

12.2019 - 07.2020

Assisted with Request For Quotes by organizing customer quotation requests for Estimator's review
Processed customer's purchase orders & analyzed contracts by reconciling PO and LT quotation
Managed communication of order status between production team, sales department, clients, and executive management
During COVID-19, spearheaded modernization of the contract review system by transitioning from hard folders to an online platform to minimize employee interaction and enhance process efficiency

Chicago Spinal Care

07.2018 - 11.2019

Onboarded new patients, facilitating required patient documentation, and determined patient eligibility/insurance benefits through Availity platform
Streamlined office efficiency through written/oral patient communication and care management plans
Improved patient relations/satisfaction through resolution of patient disputes including billing, scheduling, and care concerns
Prepared office staff schedules and processed payroll for 10 employees