Josephine Isika

Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities. Logical Skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 1 year of vast experience collecting, cleaning, and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

• Maximus System Support Internal Group, 10/01/2015, 12/31/2023, Manage and monitor systems associated to Identity and Access Management using IT Tools Software, Handled help desk requests promptly, assuring good customer service and improving productivity levels., Resolved technology Support requests in a timely manner saving the department time and increased efficiency., Authenticated Microsoft Outlook sign-in using Microsoft Azure, guaranteeing safe and protected email access.
• Business Data Analyst Intern, 01/01/2023, Current, Created project ideas and developed detailed project plans and execution from beginning to end., Collaborated with team members by delegating pre-planned tasks to meet assigned deadline., Anticipated any potential hiccups and implemented a strategy to solve the problems efficiently., Conducted business analysis which entailed budgeting, marketing, and financial planning making projects easier and successful.