Josephine Javier
Roseville,CA
Summary
Accomplished healthcare leader with expertise in clinical leadership and quality improvement. At Sutter Care At Home, enhanced patient care by implementing evidence-based practices and fostering interdisciplinary collaboration. Proven adaptability and problem-solving abilities, certified in CPR/AED, and proficient in Epic systems, driving patient satisfaction and operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services
Sutter Care At Home, Sutter VNA & Hospice
06.2017 - 09.2025
- Led initiatives to enhance patient care quality across home health and hospice services.
- Developed strategic plans to optimize resource allocation and improve service delivery efficiency.
- Mentored interdisciplinary teams, fostering collaboration to achieve patient-centered outcomes.
- Implemented best practices for clinical operations, ensuring compliance with regulatory standards.
- Analyzed patient feedback data to drive continuous improvement in care processes and services.
- Established performance metrics to evaluate care effectiveness and staff productivity regularly.
- Coordinated training programs for staff, enhancing skills in patient assessment and care management.
- Collaborated with community partners to expand access to home-based healthcare services for diverse populations.
- Evaluated emerging trends in healthcare delivery models to inform long-term strategic planning efforts.
- Ensured compliance with healthcare regulations through diligent documentation and consistent policy enforcement.
- Maintained a focus on continuous quality improvement by analyzing performance metrics and designing targeted interventions to address identified areas of opportunity.
- Participated in interdisciplinary teams for continuous improvement of hospital services, resulting in better coordination of care between departments.
- Improved patient care quality by implementing evidence-based practices and clinical guidelines.
- Promoted employee engagement by recognizing individual achievements and fostering an inclusive work environment that valued diversity.
- Enhanced staff performance with regular assessments, feedback, and targeted training programs.
- Implemented innovative technology solutions to support efficient patient care delivery and data management processes.
- Mentored nursing staff in professional development, promoting a culture of lifelong learning within the department.
- Developed and executed strategies for enhancing patient satisfaction and service excellence.
- Championed patient-centered care initiatives, leading to increased patient satisfaction scores.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Clinical Supervisor
Bristol Hospice
10.2013 - 06.2017
- Supervised clinical staff to ensure adherence to hospice care standards and protocols.
- Developed and implemented training programs to enhance team competencies and service delivery.
- Coordinated patient care plans by collaborating with interdisciplinary teams for optimal outcomes.
- Monitored patient progress and adjusted care strategies based on evolving health needs.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
Clinical Research Coordinator
Kaiser Permanente
11.1999 - 09.2012
- Coordinated clinical trial activities ensuring compliance with regulatory standards and protocols.
- Developed and maintained study documentation, including informed consent forms and case report forms.
- Facilitated communication between investigators, sponsors, and regulatory agencies to streamline processes.
- Monitored participant recruitment and retention strategies to optimize study enrollment targets.
- Implemented quality assurance measures to enhance data integrity and accuracy across trials.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
Oncology Shift Supervisor
Monmouth Medical Center
01.1989 - 04.1999
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated shift schedules, optimizing workforce efficiency and coverage.
- Implemented process improvements, enhancing productivity and reducing downtime.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Science - Nursing
University of Santo Tomas
Manila Philippines04-1983
Skills
- Clinical leadership
- Patient safety
- Healthcare management
- Quality improvement
- Interdisciplinary collaboration
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Certified in CPR/AED
- Time management abilities
- Epic systems
Certification
- Registered Nurse -9/2026
- CPR certified-01/2027
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Director of Patient Care Services
Sutter Care At Home, Sutter VNA & Hospice
06.2017 - 09.2025
Clinical Supervisor
Bristol Hospice
10.2013 - 06.2017
Clinical Research Coordinator
Kaiser Permanente
11.1999 - 09.2012
Oncology Shift Supervisor
Monmouth Medical Center
01.1989 - 04.1999
Bachelor of Science - Nursing
University of Santo Tomas