JOSEPHINE KANNEH

As a Health Insurance Coordinator in a dental office, I bring a strong understanding of dental insurance policies, including ADA codes and coverage guidelines, and excel at verifying patient eligibility and benefits. I am skilled in submitting, tracking, and appealing insurance claims and pre-authorizations while ensuring accuracy and compliance with HIPAA regulations. I am experienced with dental office management systems such as EPIC. I communicate clearly and professionally with both patients and insurance providers, helping patients understand their coverage, treatment costs, and financial responsibilities. With a detail-oriented approach, I review Explanation of Benefits (EOBs), resolve discrepancies, and manage insurance aging reports. I am proficient in insurance web portals, and I thrive in a fast-paced environment where time management, multitasking, and organizational skills are essential to maintain smooth front-office operations. I am also experienced with working with independent specialist, such as an endodontist, periodontist, and an oral surgeon. Which include prepping their schedule and day, and going over with patients what their treatment/ surgery entails.

At This member only club , we are required to

Present menus and answer questions about menu items in a 70+ seat restaurant, making recommendations upon request

• Assisted by answering the phone to take reservations and to-go orders as well as by greeting, seating,

and thanking guests

• Stored food in designated containers and storage areas to prevent spoilage and increase shelf life

• Presented wine samples for guests to taste and opened bottles for them upon their approval

• Served food and beverages to patrons and prepared specialty dishes at tables as required

As a Server:

• Take food and beverage orders from guests at their lanes or in the dining area
• Deliver orders accurately and in a timely manner
• Provide menu recommendations and answer guest questions
• Ensure guest satisfaction throughout their visit
• Maintain cleanliness of tables, laneside areas, and dining stations
• Follow food safety and alcohol service guidelines

As a Cashier:

• Greet customers and assist with lane check-ins, shoe rentals, and reservations
• Operate point-of-sale (POS) system to process payments for games, food, and merchandise
• Handle cash, credit, and mobile payments accurately
• Answer phone calls and assist with inquiries or bookings
• Provide information on promotions, leagues, or special events

• Kept track of accounts and ran daily reports to double-check totals
• Went above and beyond for my guests, including making outside venue reservations and organizing tours
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process

In charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel

• Used Opera software to enter customer information and updated it whenever patrons changed rooms.