JOSEPHINE KRALL
Perrysburg
Summary
Motivated individual who is seeking to utilize and showcase communication skills, strong work ethic, reliability, while maintaining the highest quality of labor. Efficient in customer service, handling phone calls, emails, scheduling conflicts, and customer complaints. Personable and collaborative coworker who is always eager to improve her personal goals as well as company goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Soto Signature Salon & Spa
05.2024 - Current
- Greeted guests, providing exceptional customer service to enhance client experience.
- Handled client inquiries and resolved issues promptly, contributing to positive client relationships.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Hit monthly goals, retail goals, and helped stylists and estheticians reach their goals through promoting retail and services.
- Upsold gift cards and packages, sold additional services, or products.
- Managed appointment scheduling using salon management software, ensuring optimal calendar efficiency.
- Facilitated communication between guests, stylists, and estheticians, improving service delivery and client satisfaction.
- I attended and contributed to monthly meetings with coworkers to discuss concerns, goals, etc.
- Processed payments and maintained accurate financial records, supporting daily operational efficiency.
- Guide guests into picking the right haircare or skincare products that will suit their needs.
Server
Tea Tree Asian Bistro
01.2025 - 08.2025
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Recommended menu items based on customer preferences, increasing overall guest engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Bakery Worker
Peach Cobbler Factory
05.2023 - 01.2024
- Ensured that all kitchen equipment was properly cleaned after each use.
- Packaged finished baked goods into containers for customer purchase or further preparation.
- Followed Health Department regulations in the handling of food products and sanitation procedures.
- Adhered to safety protocols while operating machinery and working with hazardous chemicals.
- Provided excellent customer service by promptly responding to inquiries about bakery items.
- Cleaned and organized bakery display cases, shelves, and equipment.
- Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination.
- Answered questions about food ingredients, pricing, and orders to help customers with preferences.
- Stocked products regularly, keeping display shelves filled with fresh items.
- Offered product samples to help customers discover new items.
- Processed payments and activated gift cards using POS system, keeping accurate records.
- Cleaned shelves, counters, and tables.
- Bagged and packaged purchases.
- Kept work area clean at all times by sweeping floors, washing counters, tables and shelves as needed.
- Stocked shelves with freshly baked items throughout the day to ensure adequate supply for customers.
- Opened and closed cash registers and balanced cash drawers.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
Education
High School Diploma -
Perrysburg High School
Perrysburg, OH05-2025
Skills
- Time management
- Customer service
- Friendly and Helpful
- Cash Register Operation
- Team collaboration
- Customer Transactions
- Problem-Solving Abilities
- Attention to detail
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Issue handling
- Confidentiality handling
- Guest relations
- Problem-solving
- Punctual and reliable
- Guest engagement
- Exceptional customer service
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Order accuracy
- Table bussing
- Tableside etiquette
- Task prioritization
- Daily specials memorization
- Food safety
- Allergen awareness
- Cleaning duties
- Recipe following
- Expiration monitoring
- Frosting application
- Stocking and shelving
- Health department standards
Timeline
Server
Tea Tree Asian Bistro
01.2025 - 08.2025
Front Desk Receptionist
Soto Signature Salon & Spa
05.2024 - Current
Bakery Worker
Peach Cobbler Factory
05.2023 - 01.2024
High School Diploma -
Perrysburg High School