JOSEPHINE LAMB
Tucson,United States
Summary
Dedicated and results-driven Independent Sales Director with a proven track record of exceeding sales targets and building strong client relationships. Possesses excellent communication and leadership skills developed through years of successful sales experience. Now seeking opportunities in an administrative role where a diverse skill set, including organizational proficiency, attention to detail, and a strategic mindset, can be applied to contribute to the efficient operation of a dynamic organization. Known for a proactive and collaborative approach, I am ready to leverage my expertise to drive operational excellence and support the achievement of organizational goals in an administrative capacity.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Shift Leader & Beauty Wellness Consultant
Walgreens
Tucson, AZ
06.2021 - Current
- Enhance the facility's positive and professional image through the delivery of exceptional customer service in interactions with peers, co-workers, and Veterans.
- Establish and uphold professional relationships with VISN (Veterans Integrated Service Network) and medical center management personnel to effectively fulfill the duties associated with the respective positions.
- Foster and ensure consistently courteous and cooperative relationships with both internal and external customers.
- Perform secretarial duties in an office environment, maintaining multiple calendars, controlling suspense's, preparing reports and other correspondence, arranging travel and performing support to all of the Executive Leadership Team members and their support staff.
- Play a constructive role in enhancing the efficient functioning of the facilities and showcase strong teamwork capabilities.
- Supervised team operations during shifts to ensure efficient workflow.
- Trained new staff on company policies and operational procedures.
- Handled customer inquiries to maintain high service standards.
Independent Sales Director
Mary Kay Cosmetics
Tucson, AZ
01.2019 - Current
- Spearhead strategic sales initiatives, demonstrating exceptional leadership and entrepreneurial skills to drive revenue growth and achieve sales targets consistently.
- Develop and maintain strong relationships with key clients, negotiating contracts and agreements to ensure mutual satisfaction and long-term partnerships.
- Successfully lead a dynamic sales team, providing guidance, training, and motivation to enhance performance and exceed sales goals by 20% year-over-year.
- Conduct market research and competitor analysis to identify opportunities and threats, enabling the development of effective sales strategies and positioning the company as an industry leader.
- Utilize CRM tools to track and analyze sales performance, streamline processes, and enhance customer relationship management, resulting in improved efficiency and customer satisfaction.
Executive Secretary
James H. Quillen VAMC
Mountain Home, TN
11.2013 - 10.2017
- Performed secretarial duties in an office environment, maintaining multiple calendars, controlling suspense's, preparing reports and other correspondence, arranging travel and performing support to all of the Executive Leadership Team members and their support staff.
- Enhanced the facility's positive and professional image through the delivery of exceptional customer service in interactions with peers, co-workers, and Veterans.
- Assume the role of a secondary timekeeper and Control Point Clerk for account 4088, specifically managing office supplies.
- Cultivated and sustain professional relationships with VISN and medical center management personnel to effectively fulfill the responsibilities associated with the respective positions.
- Coordinated and arrange appointments, as well as manage professional commitments on behalf of the Administrative Executives. Ensure that appointment schedules and other obligations are consistently met in a timely manner.
- Generated agendas and minutes for all committee meetings as mandated by the Associate Director.
- Follow established safety practices in performance of duties, work procedures, and am aware of safety issue in the work area and environment which impact patients, visitors, employees, Veterans and government property.
Secretary
James H. Quillen VAMC
Mountain Home, TN
06.2010 - 11.2013
- Executed administrative responsibilities within an office setting, including managing multiple calendars, overseeing deadlines, generating reports and correspondence, coordinating travel arrangements, and providing comprehensive support to Engineering Service Supervisors and Managers.
- Address and resolve inquiries from patients, staff members, and contractors. Serve as the intermediary between the Chief of Engineering and their staff.
- Functioned in the capacity of personnel technician, training technician, and ADPAC, assuming the delegated authority on behalf of the Chief of Engineering Service for the oversight of all administrative activities.
- Act as the designated authority on policy and regulatory matters for all Medical Center Memorandums, Engineering Policies, and Operating Procedures within the scope of the service provided.
- Assumed the role of personnel technician within the service, offering guidance and assistance to all personnel concerning matters related to payroll, benefits, and retirement.
- Managed all personnel records and activities, including the execution of personnel announcements, formulation of position descriptions, and handling personnel actions such as SF 52 submissions.
- Collect, compile and analyze data and maintain electronic records; choose appropriate computer systems/programs, applications and formats for required reports, presentations, correspondence, suspense's and other tasks.
- Oversaw a diverse range of emergency scenarios, processed work orders related to facility issues, and provided guidance to personnel and fellow staff members.
Post Master Relief / Postmaster
UNITED STATES POSTAL SERVICE
Telford, TN
06.2008 - 06.2010
- Provided support to rural carriers by addressing inquiries related to their benefits, encompassing retirement, medical benefits, and the Thrift Savings Plan (TSP).
- Acted as the primary point of contact for all municipal complaints; devised the city citizen complaint form and established associated procedures.
- Receive mail & sorted all incoming and outgoing mail, telephone calls, and visitors, and provided guidance and responses to their questions.
- Managed the inventory of office supplies, ensuring sufficient stock levels. Coordinated the procurement of supplies and office equipment in adherence to postal service policies and established procedures.
- Executed human resources responsibilities within the postal service office, encompassing tasks such as disseminating job announcements, managing timekeeping, processing payroll adjustments, and handling retirements.
- Addressed customer complaints and escalated unresolved issues beyond the Post Masters level to the respective department, concurrently managing routine requests for information through personalized responses.
- Conduct a thorough analysis of issues, collect relevant data, and strive to identify effective solutions to the problems at hand.
- Managed postal service reports, ordinances, and resolutions; oversaw suspenses and reports associated with postal service operations.
Assistant Operations Manager
DAVY CROCKETT TA TRAVEL CENTER
Greeneville, TN
06.2007 - 06.2008
- Organized and executed noteworthy occasions, including Grand Openings, employee appreciation events, and customer service appreciation gatherings.
- Oversaw, trained, supervised, and assessed a team of more than seventy staff members, coordinating efforts through the management of three area managers.
- Served in the capacity of a full-time assistant to the Operations Manager of a 24-hour, full-service establishment encompassing a restaurant, convenience store, and truck repair service center.
- Key responsibilities encompass researching challenges and issues impacting facility operations, as well as contributing to the preparation of annual budget requests, schedules, and grant proposals sourced from both public and private entities.
- Proactively engages in recruiting, retaining, nurturing, training, and managing the ongoing development of employees.
- Managed inventory for office supplies, restaurant necessities, and service center requisites.
- Collaborated with fuel and transportation companies as required, adhering to local, city, state, and federal policies and procedures.
Personnel Craftsman & Logistics Management Technician & Operations Superintendent
AIR NATIONAL GUARD
Tucson, AZ
12.1983 - 06.2006
- Supervise and perform personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and orderly room tasks.
- Managed Air Force retention programs, assisted military personnel in making career decisions, and advised on personal affairs matters.
- Approved schedules, evaluated performance and conducted performance evaluations, maintained employee records, dissolved disputes, approved all vacation and leave, etc.
- Assisted next of kin of deceased and missing personnel to apply for death gratuity pay, arrears of pay, veterans' affairs, social security, government and commercial life insurance, and other benefits.
- Prepared and process disciplinary actions to include: Articles 15, letters of reprimand, investigation reports, unfavorable information files, and separation actions.
- Managed the total program of the Civil Engineer Prime BEEF Readiness, working independently within the framework of policies and objectives outlined by higher headquarters and local regulations.
- Served as the Squadron's publicity NCO; directed the performance of or personally developed, wrote, and released informational material concerning the purpose and program for use of all available media sources; coordinated with Public Affairs Office (PAO) as required; prepared drafts and final copies of brochures, flyers, etc., for utilization in base-wide marketing and information and referral; used computer desk top publishing software to perform page layout and related processing requirements.
- Acted as advisor to senior leadership; developed solutions for problems in procedures, application of policy or conflicts in areas of responsibility; formatted recommendations for plans and policies for general guidelines; provided advice and assistance to the group and squadron level commanders, squadron flight chiefs, and activity directors, and other military and civilian officials; coordinated program plans and activities with other agencies, other services, and when appropriate, with officials from the Government officials.
- Served as the State of Arizona's first female Command Chief (E9) providing personnel assistance to the Adjunct General.
- Worked with other senior enlisted personnel ensuring that the personal needs of the Airman (pay, promotion, benefits, etc.) within the command of the General were being addressed and handed.
- Assist in planning and coordination recurring and non-recurring activities, special events, and joint community undertakings, including the Annual base-wide open house and 2 day recreation fair and special events such as: Month of the Military Child, International Cultural Observances, Health History Seminars, leisure events such as: October fest, Mardi Gras, Jimmy Jet Breakfasts, TAGRA Dinners and Charity Auctions, Dance Theater, Cultural History Seminars, Hula Dance Parties, etc.
- Established principals, set goals, devised techniques, evaluated needs, and planned, programmed, formulated, and executed a viable budget; accounted for all funds and resources; administered and formulated and annual operations and maintenance budget in excess of $250,000; formulated, justified, and submitted budget requirements, working within the DoD budgetary system to prepare annual and long range budget; administered assigned budgets, ensuring correct commitments of funds, that mission requirements were met and that re-programming actions were consistent with same mission requirements.
- Ensure that all operations remain within budgetary limits; assisted supervisors, commanders, flight chiefs and activity directors in developing, justifying, and submitting operations and maintenance and income and expense budgets, and in tracking income and expenditures; provided administrative oversight for income and expense budgets valued at more than $5 million.
- Control equipment, supply and other resource accountability; ensured arrangements were made for all supplies, services, and equipment.
- Assisted in management and operation of the Customer Support Services Squadron volunteers and volunteer recognition programs through recruitment, training, utilization and retention; coordinated same with base level Volunteer Resource Program.
- Provided administrative support for various senior NCO's ensuring a variety of administrative and Clerical tasks efficiently and effectively typed, edited and proofed a variety of documents including correspondence, personnel reports, trend analysis reports, calendars, lists, scheduled, using both computer and typewriter.
- Manage funds for business operations; coordinated personnel ensuring effective operation; supervise and reprimand personnel according to standard AF procedures; conduct monthly meetings updating all personnel and receiving input for operations; kept all personnel up-to-date on new procedures, shop operating instructions and relevant information.
Education
Bachelor's Degree - General Studies: Political Science Minor: Woman, Computer Technology, Women's Studies, Multi-Cultural Diversity, Human Resources
East Tennessee State University
Johnson City, TN, United StatesAssociate's Degree - Political Science Minor: History
University of Arizona
Tucson, AZ, United StatesAssociate's Degrees - Education, Operations Management & Human Relation
Community College of The Air Force
Tucson, AZ, United StatesGeneral -
Pima Community College
Tucson, AZ, United StatesAssociate's Degree - Criminal Justice
Vincennes University
Vincennes, IN, United StatesSkills
- Written Communication
- Skilled Multi-tasker
- Customer Support
- Internet Access
- Upselling
- Photocopiers
- Inventory Management
- Team Management
- Interpersonal Skills
- Business Administration
- Team Work
- Operation Management
- Customer Interaction
- Time Management
- Computer Literacy
- Retail Operation
- Presentation
- Problem solving
- Staff supervision
- Team building
- Report preparation
Certification
- Certify typing speed over 75 wpm/no errors.
- Completed 'Medical Terminology' college class with an 'A' - May 1980.
Languages
English, C2
Timeline
Shift Leader & Beauty Wellness Consultant
Walgreens
06.2021 - Current
Independent Sales Director
Mary Kay Cosmetics
01.2019 - Current
Executive Secretary
James H. Quillen VAMC
11.2013 - 10.2017
Secretary
James H. Quillen VAMC
06.2010 - 11.2013
Post Master Relief / Postmaster
UNITED STATES POSTAL SERVICE
06.2008 - 06.2010
Assistant Operations Manager
DAVY CROCKETT TA TRAVEL CENTER
06.2007 - 06.2008
Personnel Craftsman & Logistics Management Technician & Operations Superintendent
AIR NATIONAL GUARD
12.1983 - 06.2006
Bachelor's Degree - General Studies: Political Science Minor: Woman, Computer Technology, Women's Studies, Multi-Cultural Diversity, Human Resources
East Tennessee State University
Associate's Degree - Political Science Minor: History
University of Arizona
Associate's Degrees - Education, Operations Management & Human Relation
Community College of The Air Force
General -
Pima Community College
Associate's Degree - Criminal Justice
Vincennes University