Josephine Lamberti
Summary
Dedicated bilingual customer service professional with over 10 years of experience. Seeking to obtain a position that will allow me to utilize my strong skills and to continue to grow within the company. Going above and beyond to interact with customers in order to answer questions, resolve support issues, establish credibility, and nurture relationships. Offering impeccable service with a friendly, charming, and warm personality. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant manager
Lillys Restaurant
08.2021 - Current
- Managing a busy restaurant that daily serves 150-300 guests
- Researching new wholesale food suppliers and negotiating prices
- Calculating future needs in kitchenware and equipment and placing orders, as needed
- Overseeing restaurant staff performance, ensuring quality dining
- Process payroll for all restaurant staff
- Ability to remain calm under pressure and emergencies
- Warmly greeted customers and developed relationships resulting in customer loyalty
- Formally trained new hires on menu items, computer systems and customer service expectations
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Call Center Representative
Open Doors Family Medical Center
03.2020 - 08.2021
- Answering or making calls to patients, doctors, nurses, and pharmacist to learn about and address their needs, complaints, and making appointments
- Responding efficiently and accurately to callers in both English and Spanish
- Explaining possible solutions, and ensuring that clients feel supported and valued
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Server
Southern Table Kitchen and Bar
09.2019 - 04.2020
- Delivered quality service by providing a warm and welcoming environment
- Resolved guest complaints quickly and efficiently
- Displayed enthusiasm and knowledge about the restaurants menu and products
- Continually monitored dining rooms for seating availability, service, safety and well being of guests.
Server
Westchester Burger Company
09.2012 - 10.2019
- Worked with large parties and reservations
- Constantly monitored dining area to help any customers and help bus tables if needed
- Assertively upsold alcoholic beverages, appetizers and desserts.
Education
High School Diploma -
Walter Panas High School
Majoring Food and Nutrition
Some College CurrentWestchester Community College
Skills
- Team management
- Ability to multi-task
- Familiarity with restaurant management software, like OpenTable
- Excellent communication and people skills
- CPR certified
- Employee Performance Evaluations
- Cost Reduction
- Employee Scheduling
- Team Motivation
Timeline
Assistant manager
Lillys Restaurant
08.2021 - Current
Call Center Representative
Open Doors Family Medical Center
03.2020 - 08.2021
Server
Southern Table Kitchen and Bar
09.2019 - 04.2020
Server
Westchester Burger Company
09.2012 - 10.2019
High School Diploma -
Walter Panas High School
Majoring Food and Nutrition
Some College CurrentWestchester Community College
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