Josephine Lemon-Lett

• Maintain high standards of customer service during high-volume shift.
• Engage customers professionally and personally while taking orders.
• Answers questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Prepares food items such as pastries, parfaits, and hot sandwiches to meet customer specifications.
• Review orders against receipts so guests received requested items.
• Collaborates with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
• Organizes food preparation stations and replenished supplies regularly.
• Maintain dining and food service areas manner, sweeping, mopping floors, emptying trash, and wiping down surfaces.
• Processes payments on cash register and counted back bills and change to patrons. Prepare bank deposits, handles cash transactions accurately, balancing daily sales reports with 100% accuracy.
• Oversee inventory, manages inventory effectively, minimizing waste while ensuring availability of key ingredients
• Adheres to strict health department guidelines for food handling and sanitation procedures in all work areas.
• Maintains clean and organized dining area for enjoyable guest experience.
• Trains bistro attendants on company policies, procedures, and best practices for exceptional service
• Contributes to team efficiency by assisting colleagues during peak hours or when short staffed
• Facilitates teamwork among bistro team members resulting in improved overall performance
• Increase repeat business through friendly and attentive service tailored to individual preferences
• Consistently receives positive feedback from guests regarding exceptional service quality

• Positive, energetic and a self motivated achiever in a fast paced, high volume, hospitality driven atmosphere.
• Strong communication skills with the ability to engage with members, travelers and teammates.
• Consistently adhered to security procedures by validating airline documents, verifying CLEAR member travel identification, and following all security and safety protocols at all times.
• Provided exceptional customer service, engaging with members, potential customers, and general travelers.
• Engaged travelers with 100% positive and energetic attitude to maximize membership by enrolling and selling CLEAR benefits of increasing sales by 10%.

• Provided administrative support services for 550 employees.
• Enhanced customer satisfaction daily, by providing exceptional customer support, and resolving issues if

needed.

• Provided primary customer support to internal and external customers. Enhancing customer
• Delivered prompt service to prioritize customer needs
• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Newsletter Letter editor for organization.
• Implemented games, skits, and fun training sessions to keep employees engaged.
• Served as African American Employment Program Manager for 10 years, developing and implementing programs to recruit and retain African Americans into Federal government.
• Developed and maintained relationships with community organizations and agencies.
• Developed and implemented programs to engage and empower underserved populations.
• Oversaw inventory management for all admin office assets within organization, maintaining accurate records to prevent loss or misuse of resources effectively.
• Managed timely and effective replacement of damaged or missing products.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Trained new personnel regarding company operations, policies and services.
• Participated in the development of organizational strategies that directly impacted the success of the Support Services department''s goals and objectives
• Developed and implemented programs to engage and empower underserved populations
• Developed and maintained relationships with community organizations and agencies
• Facilitated outreach activities to build community awareness