Josephine Li
Yangpu,Shanghai
Summary
Seven years successfully working in sales and client management; Overseas learning and working experience; excellent strategic-thinking ability; outstanding communication and interpersonal skills; expert collaboration skills with internal and external staff/individuals
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
College consultant
Golden Education
Shanghai
12.2020 - 12.2021
- Developed step-by-step long-term strategies to ensure student success at every step of the process: o Found and registered students/clients o Analyzed clients’ needs o Identified clients’ strengths and weaknesses o Designed personal study plans o Reviewed and monitored performance o Developed individual support plans o Organized targeted test prep including IELTS, TOEFL, GRE, and GMAT o Established parent–teacher partnerships o Provided supplemental support for struggling students Utilized superior communication and coaching skills to facilitate student improvement in academic scores by 10%, earn national scholarships, and gain admission to top universities.
Unit Manager
Prudential Hong Kong Limited
07.2019 - 11.2020
- Researched, analyzed, and developed new sales channels; built and maintained strong customer relationships, organized and facilitated monthly social events; mediated among internal departments and hospitals; recruited and supervised a five-member team and motivated their growth, one of whom won the New Star Award from the Hong Kong Insurance Association Built an online platform in three days to create and operate a community of 500 individuals; boosted sales performance by 20% Maintained my performance rating in the top 20% company wide, 100% customer satisfaction rate, and 100% renewal rate Successfully negotiated claims of nearly HKD 2 million Recognized as a top-performing full-service agent, which is given to only 10% of the employees.
Project coordinator
Hamburg Sud Hong Kong Limited
05.2015 - 09.2019
- Led and coordinated tender business for over 100 accounts with cross-functional teams; communicated with clients to understand their needs; analyzed tender documents to provide the management team with business insights; communicated with global teams to provide sales support during the bidding process; instructed customer service departments to provide service after winning contracts Maintained a 98% punctuality rate and 99% accuracy rate, far exceeding the average level Saved the company millions of dollars by checking quotations and correcting prices.
Education
Master - Industrial Logistics Systems
The Hong Kong Polytechnic University
09.2013 - 10.2014
Bachelor - Logistics Management
Shenzhen University
09.2009 - 07.2013
Skills
Project Management
Team Leadership & Development
Client needs analysis
Negotiation
Business planning
Account management
Dependable and Responsible
Multitasking Abilities
Organization and Time Management
Attention to Detail
Schedule Management
Analytical and Critical Thinking
Certification
7, Cambridge Business English Certificate)
Timeline
College consultant
Golden Education
12.2020 - 12.2021
Unit Manager
Prudential Hong Kong Limited
07.2019 - 11.2020
Project coordinator
Hamburg Sud Hong Kong Limited
05.2015 - 09.2019
Master - Industrial Logistics Systems
The Hong Kong Polytechnic University
09.2013 - 10.2014
Bachelor - Logistics Management
Shenzhen University
09.2009 - 07.2013