Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Josephine Logan

Amarillo,TX

Summary

Dedicated Nursing Assistant with a track record of excellence in patient care and customer service at Nationwide Insurance Company. Skilled in medication administration and developing strong patient relationships, I have significantly enhanced patient satisfaction and safety. Expert in managing high-stress situations, my approach has consistently resulted in increased loyalty and positive feedback.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Self-employeed
11.2014 - Current
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Customer Service Representative

Nationwide Insurance Company
10.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

BLS Certified - Health Sciences

Amarillo College
Amarillo, TX
01-2025

Certified Nursing Assistant - Health Sciences

Amarillo College
Amarillo, TX
01-2025

Associate of Science - General Studies

Amarillo College
Amarillo, TX
05-2021

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Medication administration
  • CNA certification
  • CPR/AED
  • Collecting vital signs

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Nationwide Insurance Company
10.2022 - 04.2024

Nursing Assistant

Self-employeed
11.2014 - Current

BLS Certified - Health Sciences

Amarillo College

Certified Nursing Assistant - Health Sciences

Amarillo College

Associate of Science - General Studies

Amarillo College

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Josephine Logan